Miami Beach, United States
3611 Collins Ave
N/A
+1 3055328831
Beautiful courtyard directly behind building with access to the beach. Building originally built in 1930’s, recently refurbished rooms. Great location for taking pics of morning sun rise!
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Celebrating Birthdays and Anniversary!!! Complimentary Cable, Wine, and a handwritten Congratulations Card.....So thoughtful Miss Reyes!!! Considerate Conceirges James and Manuel. Wonderful Front Desk Representatives, especially Miss Johanna! Great Westgate Representative and Sales Associate Dan! Great Location for adventures and outgoing families...Miami Beach is your backyard! No need for a car....short walk to restaurants and a free shuttle along the strip!!! #Winning
Wonderful resort...clean and staff and very helpful. Parking was an issue. Only options are valet and a public lot next door that you have to fee the meter every 3 hours. Valet drives the car several blocks away to park in a garage. Parking is at a premium around here but we found a garage walking distance away for 1/hr with 8 maximum cost at 400 West 42nd St, about a 12 minute walk away. Once we found the garage, our trip was perfect!
It's a nice place, there's an open pool, a small cafe, and many other things. A big problem i had to face was the people next to us, they were screaming, slamming doors and playing music very loudly at 2 am. The people at the front desk did not help at all. Then, just outside our window there were people arguing very loudly and nearly about to get into some sort of physical fight. It seemed like something out of a horror movie. The walls are super thin so you can hear basically anything going on upstairs or on your floor.
Between Guillermo who took care of us at check in and anything we requested and the Activities manager - Luisito Palencia who catered to anything we wanted from volleyball, pool, cabanas, outdoor grill, and my favorite - outdoor movies with fresh popcorn and hot chocolate..... it was amazing!! The biggest downfall is the price of parking. For valet it is 42 a day. In top of that, if you are not an "owner" you have to pay 15 for each chair and 21 for an umbrella on the beach. It would have been nice to know that beforehand ... we had the chairs for an hour b4 the attendant informed us that she was wrong and it wasn't 5... For the amenities, I give it 2 1/2 stars because of all the money you have to pay the resort to be on the beach. So many other places that don't charge for these misc. Things.... should be included...
We won a raffle off a boat tour after a double decker Miami tour for a 8day/7 night vacation and was told we need to attend a presentation in order to redeem. Upon arriving at Westgate Miami Beach, we were bombarded by sales people pitching us “deals” that were clearly not in our best interest. A total scam! They are not affiliated with the people who gave us the raffle or offered the vacation package at all. When asked they said they were marketing agents that were paid to incentivize people to listen to a timeshare presentation. Even after listening to two very aggressive sales associates, the resort was pretty much abandoned, out of date and incredibly small. It was also clear that upon becoming an owner there was no guarantee on the quality of the unit you would be able to book or if any of the available getaways would be accessible at any of their “sister” properties. You are better off doing your own research on google or booking each vacation separately through a third party site or rewards driven credit card. This is a total waste of time! After we made it clear we would not sign, all of sudden everyone disappeared and left us out in hallway waiting on our driver. Complete change of tone and lack of customer service!
My family decided to take a beach trip during new years vacation to this hotel. Overall the rooms were very nice but the front desk service was not very good because everytime we called no one answer. Also BEWARE OF THE VALET PARKING SERVICE!!! It takes at least 30 minutes for the valet to come with your car and my car along with many others had damages from the awful parking service. Our car had deep scratches on the side of the car as well as a huge crack on the back right headlight. Overall do not recommend, there are most definitely better hotels with way better service in the area.
I stayed at this resort for my birthday in the end of October. I always stay at a Westgate resort anytime I go on a trip and this was the first time I was ever disappointed by Westgate. The staff inside were nice and the room was nice however this particular west gate has no porch or access to the outside directly from the room. Its a very old building and the "ocean view" is no ocean view you still have to leave outside the resort gates and go walking to even view the ocean or get to it. There's no parking besides the lot next to the building that you have to use an app to pay for (3hours at a time) or the valet which is 20 a day. The valet is probably the worst ever you wait 30 mins for your car each time and we waited outside once and actually saw the guy driving our car in the rain with the window down, our floor was wet on the drivers side and all. In all I give 2 stars because this is NOT worth the money you pay to stay at a westgate.
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