Miami, United States
2020 NW 1st Ave
N/A
+13055712211
I really REALLY didn’t want to believe some of the reviews about furniture pick-up but it unfortunately became true for me. I had called and scheduled a pick-up a week in advance. Was called and talked with Juan who was very nice. A day before the scheduled pick-up I called again confirming that they would come tomorrow (my anxiety about reviews was starting) Juan was very nice again and confirmed pick up. I want to mention there was never a time confirmed at this point. The day comes and I hadn’t gotten any phone call. I decided to call at 12 and see roughly when they were coming. Once again Juan was nice and told me between 2-4pm. I get no call, no mention from my condo management that a truck had come in, nothing! At 3:45 I call, I felt very annoying but I was desperate. NO RESPONSE. I say you know what, maybe they’re running late or on the other line. I call about 2 more times and nothing. They never showed up, not returned my calls :-/ I was donating a couch, rug and bed.
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Was introduced to this place by my boss - With A few coworkers we decided to help out for Thanksgiving.... surprisingly.... the World is very small... I encountered a High School Friend!!!! We had not seen each other in over a decade. It was awesome helping out, and reconnecting with an old friend.
I do not usually write reviews however after reading some for this organization had to respond. I have donated to them for several years, attended a graduation at Marlins Stadium and volunteered installation of a commercial ice machine in their kitchen along with a coworker. If you could see the families of these graduates so proud of the accomplishments by members of their family getting their life back and reuniting there are no words to describe it. When my mom passed I donated nearly everything in her home and the pickup was seamless. This is a wonderful organization, staff and volunteers who unconditionally help those no one else will. When this COVID issue is over they will resume volunteer openings, you may see for yourself. May God continue to Bless them all.
Its colored thing don't work we and is but did do not date too. Day 2021 January. 1940 done 2 or life times past
The customer service on the phone was fantastic. They quickly set me up with a pick up date and the crew arrived on time. However, I had a couch to donate, with a small stain (see picture) and was told they couldn't take it (though the driver said it was a good couch). My understanding was this organization is providing to those in need, giving them items to set up a home. A small stain shouldn't prevent this from happening. Additionally, I wasn't told about those requirements when I called. So, now the couch is going on the curb. Disappointing.
Deli
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