Grand Haven, United States
10367 N Cedar Dr
N/A
+1 6163667928
Awesome boat rental facility. Great owner with a good personality. Cared greatly about the safety of my child and did everything to the proper standards. Awesome equipment and great customer service. 10/10 recommended.
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We rented a pontoon for 2 hours on Labor Day and it was a fantastic outing. Chris was a great owner who helped us in and out of the docks. Boat was clean and new. Forget about Lake Michigan, drive out to Chris and enjoy the boats he has.
We rented a pontoon from them for one day not really knowing how to operate one but we were given quick instructions and were offered no opportunity for insurance. After returning the boat, Chris (owner) called me to say we damaged the propeller and the cost to repair would be 224 plus tax and I said to charge my card. Well after another hour he texted me and said he found something else and now the charge would be over 500. Now at this point he has not shown us any estimate for the repair work or any mention of his millions of dollars in insurance that he said he had in the beginning so I authorized him to only charge my card the original 224 plus tax until we investigate further and look at the contract. Instead, he arbitrarily charged my card the 538.29 anyway. I would be very wary about renting anything from this company as I have no way of knowing if this propeller was already damaged and he just threw out some figures without any estimate of repair. We are very disappointed in the way he handled the situation.
We weren't sure what to expect when we rented a boat for our week's vacation up north. Everything from start to finish was top notch beginning with quick response time to our initial inquiry. Boat was delivered and picked up just as we had arranged, and the best part was that the boat and all the equipment was in beautiful condition. We were able to fish, take slow trips around the lake, and even pull our kids on tubes. We couldn't have asked for a better experience. The boat made our vacation perfect. I would highly recommend and rent from this company again. Thank you!
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