Middleton, United States
6641 University Ave
N/A
+1 6088201166
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Adam and Lori were great! I have some body issues that needed to be accommodated with my new bike. Both Adam and Lori asked me a lot of questions to understand what was needed and make recommendations to find the perfect bike for me. They also made adjustments to the bike, swapping out several parts to customize it. The reason I went with this shop was because they were so eager to accommodate this.
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Is it wrong to say your Bike Shop feels like Family? I mostly worked with Lori the manager but interacted at some point with all of the staff. I was treated with a smile and respect. From the front of the store to the back. Great personalities and backgrounds. I'm not the most mature endurance rider, (or person!) Through questions and stories, Lori was able to fit me into a 2019 Domane SL 5 with Disk brakes. No \pressure sale\ methods were used, never felt like I asked dumb questions, (I did!) I purchased a great bike at a great price. I left with much more! Education on phone apps, bike events, technique and homework on my posture. Lori took the time, she cares about the sport and people who come into her store. For you experienced riders, I witnessed Lori and her team meet your needs too. I'm working up to the MS150 this summer and the advice I received from Lori and hard work from me… I can take on anything! Like I said, Wheel & Sprocket Middleton is the only place to go. Family takes care of Family!
man their top mechanic Adam is really good I had to eat crow for doubting him But I know how to cook crow so it taste like chicken.Their other top mechanic Quez is pretty dang good as well.But the general Manager is the one that molds it all together and she is awesome at what she does. Thank you so much for making my bike whole again. gratitude
I never do this, but I have to give this shop a 1 star rating now. I asked for my rear brake to be routed and bled. Neither were done properly. My rear brake was waayyy too short, and after speaking with the mechanic he wouldn't even admit that he was in the wrong. He got dot fluid on my brake pads and lost a little rubber gasket that secures my cable port. Got my refund and took my bike to trek West Madison to be fixed.
Super efficient service getting my new bike in stock and great service in ensuring it was ready to ride out the door! Thank you!
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