Midway, United States
1660 Commerce Blvd
N/A
+1 8777707637
Online estimates
The company has the worst customer service of any company that I have had the displeasure of working with. The words \I am sorry for that experience\ is the answer for ineptitude of one representative completely lying about pickup availability, as well as being disconnected, in addition to disregarding the customer needs entirely. In my initial attempt to schedule the moving of our containers along with the pick up of our containers, the representative explained that the pods would be moved at some point in the morning with no guaranteed time and picked up 5 hours later at an additional fee of 100.00 per container. Upon placing me on hold, the representative terminated the phone call. After another 15 minute hold time, I was transferred to an entirely different agent who then proceeded to inform me that everything I was told was completely and utterly false. When I informed her of what I was told, I was then informed that \if\ I was told that, I could ask for an investigation of the employee. \If\ the recording was properly reflecting my \version\ of events, the employee could be coached. In total, the experience took over two hours to not be able to accomplish the goals promised during my first phone call. The company needs competition that will enhance the consumer experience while charging around 3000 over a six month period. The customer service is extremely lacking with no supervision per the second representative with whim I spoke. My issues were real, and they were given no concern by PODS stating that it is not how they do business. There needs to be an alternative that does business in a manner that actually serves the needs of the paying public.
like
While the physical pick up and moving portion was great, the billing was a mess. They did not follow the quotes and overcharged a significant amount (hundreds) and while they were quick and efficient at collecting the money from my account, they have been foot-dragging slow to address and refund the overcharge. Still a work in progress weeks after notifying them of the overcharges.
The POD came on time. We have a call with a 20 minute warning for arrival. The drop was good. Enjoyed seen through my wi dow how the crane drop the POD. Quick and fast
Awesome service. Call locally verses 800 number. I was able to a container in 2-3 days. Will use them again!
Driver was very professional and was on time. I received a call and notified of arrival. Driveway area grass/ dirt was cared for after delivery. I was very pleased. Will use again highly recommended
Deli
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