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Russ Darrow Collision Center Of Milwaukee

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Milwaukee, United States

russdarrowautobody.com
Auto body shop· Auto bodywork mechanic· Auto dent removal service· Auto glass shop· Auto painting· Auto repair shop· Auto sunroof shop· Auto upholsterer· Car detailing service· Car repair and maintenance service

Russ Darrow Collision Center Of Milwaukee Reviews | Rating 3.5 out of 5 stars (7 reviews)

Russ Darrow Collision Center Of Milwaukee is located in Milwaukee, United States on 9301 W Brown Deer Rd. Russ Darrow Collision Center Of Milwaukee is rated 3.5 out of 5 in the category auto body shop in United States.

Address

9301 W Brown Deer Rd

Phone

+1 4144048293

Amenities

MechanicToilets

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toiletDoes not have assistive hearing loop

Open hours

...
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S

Sheila Jones

I had to revisit 2times after it took a month to finally get my truck but at the end Shaun did a great job of cleaning it up for me.You should hire more people like him.

2

219longhorn

If I could give this place 0 stars I would. This was the worst experience with a body shop that I have ever had. I was involved in a hit and run and had to get my car repaired on the driver's side. When I first dropped off the car they told me it would be ready in a month. After one month I called the body shop and asked what the status of my vehicle was, they told me that it was going to take longer because they were having other issues (that they did not clarify on). I had to constantly call them to get updates on my car, not once did they call me to tell me about any delays. TWO MONTHS LATER I finally called back and they said my car was ready. They said that they called my phone and left a message but I never received any calls or messages. When I got the car back all my seats were stained. I would like to add that my car is only 6 months old and I put custom seat covers on the seats when I got it. I told the people at the body shop about the stains and they had some worker use a dirty cloth to try and clean them off. When I explained that I had somewhere to be and I would like to have my car detailed they said they would have their manager call me about a possible detail. I never got a call from the manager and had to call them multiple times about the detail. They finally had me drop my car off for a detail. They kept the car for 6 HOURS and when it was returned the stains were still on the seat and all they did was wash my car. When I asked about the stains they said that they couldn't get it off with a cloth and there was nothing they could do. This is the WORST BODY SHOP EVER. I WILL NEVER COME BACK and I suggest whoever is reading this review pick somewhere else to get your body work done. The customer service was terrible and I got multiple eye rolls when voicing my complaints. We went here because our insurance company told us to come here. If that happens to you, I suggest you insist on going to a different body shop.

S

Steven Westfall

This was by FAR the worse customer service I've ever endured with a body shop. Adjuster gave them 9 days at 4 working hours per day. Russ Darrow Collision was paid on the 9th day. It's been 11 working days since they've been paid and I still don't have my vehicle. Mind you...I'm in a rental car this entire time. What should've cost me about 75 for a rental car is up to 450 now. They've never returned my messages. When I do get a hold of the service department, I get the same response...It's going into paint and it'll be done in a couple days. It's been 3 straight weeks of this answer to me. I'll NEVER return here...I'll NEVER recommend Russ Darrow Collision either.

D

Daniel Hyman

They did a nice job on the actual work, but the customer service was awful. It took a week longer than they estimated, which would have been ok if they had communicated with me. I called every few days just to see what was going on. There was no proactive communication on their part. Even the pickup was a terrible experience. I'm not looking for much, but a simple \thank you for choosing RD\ would have been nice. Will not be using RD collision again.

J

Jordan Khazaleh

The worse experience I’ve ever had in a car dealer, and I’ve bought several cars in my life. I was excited and ready to buy this car from them because it was exactly what I was looking for , so I drove 2hours from Chicago to Wisconsin, when we got there, they told me they can’t sell me the car and I can’t even test drive it because they don’t have the title for it. I called before going, they called me and texted me insisting for me to go see the car, and then I get there, and they tell me I have to wait about a month for them to get the title, what a joke and disrespectful service. Even from the beginning, when we got there, we asked for water and the girl attending us said “it’s a long walk” so she didn’t get us water. Awful experience, don’t waste your time with this people, I’m not even sure how they have a business when is run like this. I usually don’t write reviews, but I would hate for someone else to go through something like this.

J

Jason Suhm

Great staff

L

Logan Ferguson

Mint!

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