Minneapolis, United States
3320 E 41st St
N/A
+1 6127211111
Wheelchair-accessible entrance
Worst possible customer experience. Different stories every time you call. Employees contradict each other in what they tell you. Long delays. Excuse after excuse given, many of which are highly improbable and amount to whining, and evidence of internal squabbling between family owners the brunt of which is borne by the customer. NO business sense whatsoever here. Beware of this company. Especially do NOT use them for large or expensive orders if you value your money and your time. If we could give 0 stars we would. This company has sadly gone far downhill.
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My wife and I live in South Minneapolis and our old, wooden storm door was in shambles. We could not be happier with our custom-made, circle-top storm door we got from A&A Millworks. The customer service experience throughout was top-notch and Mark and Cassandra were great to work with and went above and beyond with helping us deal with an issue with the door hardware after we re-hung the door ourselves after staining it. Also huge kudos to Ben the installer...he did wonderful work during a brutally cold day back in January. Will definitely go back to A&A for any future projects.
Hi there. I ordered a screen door last fall (September). It was too cold to install by the time it came in. I'm listing my house this week and have been trying to reach A&A for the past few months to get it installed. I know they haven't been open due to COVID, but the website and window of the new shop says they will work on existing orders. I've stopped by the shop, emailed, called, followed all instructions and can't get ahold of anyone. A&A - if you see this, can you please reach out???
Moving to Grand Ave in St Paul. Great place! Amazing assortment of knives, so rare that you'd need to have one made for old moldings.
BEWARE! We paid several hundreds of dollars for a custom stair tread to match the originals along with lots of various trim work. It took 6 weeks longer than we were told (12 rather than 6 weeks) and when I got my order home I realized that one item (36 total feet of maple cove) was missing. The order was of course paid in full and I had a handwritten order form/receipt from day 1 listing everything correctly along with prices. Long story short, over the next 4-5 weeks I made several calls and stopped in to the store twice regarding this mistake but received only excuses, ignored calls, promises to look into it and get back to me, blame, promises that they will correct their mistake, more excuses, rude replies, more ignored calls, and more excuses. I finally just gave up. It was truly bewildering how unprofessionally everyone I interacted with at A & A Millwork behaved. And I really wanted to like this place.
Deli
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