Mission, United States
N/A
+19565837878
Fast and friendly service! I called Archie’s to fix some outlets in our new house after our builder gave me the number. The receptionist was very friendly and professional. We were lucky that the electricians were working on a house down the street and showed up right away. They were also very friendly and had the problem fixed in no time.
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Setup a 9AM appointment in Weslaco I drove from McAllen to meet whoever Archie's electric was going to send; for a general service call and quote for repairs. At 9:20AM I called the office to check on who where their guy was only to be told to give them a few minutes. A technician calls me 10 minutes later that he is in Pharr and will be on his way but he needed 30 minutes to arrive. I spoke to the owner (Archie) who said I can dispatch a guy right now to be there in 15-20 minutes; fact of the matter is why book an appointment and not have someone there I can understand 5-10 minutes late but having customers wait an hour after the appointment is a waste of time! Poor communication between whoever is booking appointments and dispatching their technicians. Only, to be told by the owner that he can help but after the fact. I will take my business elsewhere.
I have been trying to resolve an warranty issue for the last 60 days, and all I get from the company is \we will call you back\ and nothing has happened. The fixtures installed have a 5 year warranty, and it has been less than 3 years since the installation, and I have not been able to get Archie's Electric to replace such fixtures.
I've been having same problems as edelmiro alaniz. I cant get these people to call me back. I just need a date and time they will be visiting for repairs.
Great service and great personnel. Highly recommended!
Deli
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