Modesto, United States
4701 McHenry Ave
N/A
+1 2099894468
DeliveryIn-store shopping
Car washOil changeRepair services
We have always been given acceptable/good customer service here.. today however, it was exceptional!! The rep was knowledgeable, honest, reliable, and actually cared! Very much a people person! The customer service was wonderful and we will be back just because of HER! YES, THANK YOU Elena! May Lexus realize your gifts and do whatever they need to, to keep you around!!
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Elena Flores gave an outstanding customer service experience making sure that me and my car are well taken cared of. She helped me with tire purchase and replacement a few weeks ago and kept me informed or updated as to the progress. A few days ago, my car suffered a minor scratch so I had to call the service department once again. Once again, Elena came to the rescue and had me bring my car on that same day, faster than I thought. Mark Buchanon, the details manager worked on the damage right away and before I could even get settled in the waiting area, my car was ready and I was out of the dealership in less than half an hour-record breaking! Thanks to staff like Elena and Mark for keeping up with the values of what a good customer service is and what does it mean to be a Lexus customer. Not only great but but excellent job for both of them!
Ronny and Chris were great! Very knowledgeable and professional. Got us in and out in no time. Highly recommend Valley Lexus.
Very good service replace my wifes battery even though her warranty had just ran out plus they always wash her car for any kind of services
Had a great experience with Valley Lexus, Eddie (General Manager), David (Sales person) and Chris (Finance) made obtaining a vehicle with such stress free, friendly /family atmosphere. Of course the price is the most important and critical transaction of it all, so believe me the team at Valley Lexus are in full speed to go above and beyond to make that deal happen. I had 8 months left on my lease with over the mileage limit on my contract. Eddie got me out of the old contract at no cost and added rebates to get me into a new 2021 Lexus that fit my budget since I am retired. I have been to other surrounding Lexus dealerships in the past but never experience a personal and friendly one to one meeting where the General Manager made the deal happen in his office. This really made me feel special and recognize as a Lexus loyal patron. Good job Valley Lexus team and I will be recommending you guys to my family and friends. Respectfully, ECG
Me and my wife recently bought a used car from here. Sam was the one helping us and he was great to deal with. The process and wait time for buying said vehicle was very pain free and far. Highly recommend buying from them.
I purchased a new Lexus vehicle recently and I highly recommend this dealership. I was assisted by David Lampkins. He is extremely knowledgeable, responsive, and was eager to answer my questions. I felt like I was working with a friend. This is my first Lexus purchase and I do not regret it in any way. There is no BS at this dealership, and the people are pleasant to work with - just my style! Seriously, contact David. This guy is good.
Took in my girlfriend’s key fobs to get them replaced. The service associate (Shane) was very helpful and very nice to us, we were very happy with his sense of humor and great service We will be back in the future! Thanks Shane 5 stars for you my friend.
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