Andover, United States
902 East St
N/A
+1 3525023450
I too have had a horrible experience with these people. I gave them a backpack, that was meaningful to me, to have monogrammed at a horse show. They told me they were busy and would do the job and happily mail it back to me. That was in February. It is now JUNE! I have emailed and called them with NO response. I have never seen anything like this. Basically, they stole my property. HORRIBLE customer service.
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They're incredible! They do beautiful work, I bought a set of jackets to get customized and they were done the very next day. The owners are so sweet, and the service was helpful, and attentive through the whole process. Recommend getting things done by them, its beautiful!!
Honest, easy to work with and very reasonable pricing!
Still waiting for an order placed July 8, 2016. Worst customer service I have ever experienced. They do not return emails and their voice mail is always full. NOT A WAY TO RUN A BUSINESS IF YOU WANT HAPPY CUSTOMERS!
I don't know how this person stays in business, to be honest. I placed an order, and paid for it, at a horse show weeks ago, and never received it. It's nearly impossible to get a response from them, despite contacting them via the information they provide. Told me they would ship the next day, never did. Said it shipped a week later...it didn't! Said they'd ship two days ago...it's STILL not shipped. Filing a report against them with BBB and the horse show as well as the credit card company. This is NO way to run a business & succeed
Order a jacket at an ironman event in Palm Springs, December 3. Took 3x weeks to receive and Palm Springs is spelled incorrectly. They don't return phone calls or respond to emails.
It has been the worst in my like left coats to be worked on in DEC and now almost March cant get anyone to call back the worst service i've ever had !!!!
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