Morristown, United States
19 Washington St
N/A
+1 9735391631
DeliveryIn-store pick-upIn-store shopping
I just had an incredibly positive experience with Square Luggage so I felt compelled to share. I purchased two pieces of Hartmann rolling luggage from Bloomingdale's years ago. Although my luggage is no longer under warranty, the Bloomingdale's luggage department representative did provide me with the contact information for Square Luggage. As I live in VA I was not able to drop off the two pieces for wheel repairs and the cost of shipping the two rather large pieces would have been exorbitant. I spoke with Al and he recommended that I remove the four wheel assemblies myself and ship them to NJ for repair. Al provided easy to follow instructions on how to remove the wheel assemblies, basically three screws in each assembly. After shipping the four assemblies to Al for repair they were returned to me within just a few days good as new. Great service! Great communication! Great value! Highly recommended. - Scott
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I had a great experience using Square Luggage to repair my Rimowa Topas aluminum luggage. My bag was in rough shape when it went in but when I picked it up it looked amazing! As you can see in the before and after photos, great care was taken when repairing my bag. Even some of the dents were pushed out! The price was very fair for the work that was done (wheel assembly repair, two new locks, frame misalignment) and I am very impressed with the work and attention to detail. Albert has been so helpful and upfront about everything relating to the repairs. I highly recommend going here to get your Rimowa or any other luggage repaired!
High quality, honest, service. Had to get a repair for Rimowa-brand luggage that an airline damaged. Square did excellent repair work and voluntarily and thoughtfully provided two copies of an invoice so I could send one to the airline. I also brought a pair of shoes there for a quick repair, and that workmanship was excellent as well. Prices are very fair. We drove an hour each way for this repair since Square was the only place other than NYC in our area to repair the piece of Rimowa. I have to say that it was worth the trip as it is rare to find people who are honest and don't fleece their customers. Thank you for running such an ethical business. You will be our go-to for luggage and shoe repairs in the future.
Very helpful staff at this store. And great price on new luggage !!!
Repairs here have generally always been done well. But on the last event, I made a point about getting back ALL old parts, as the suitcase in question is no longer manufactured. All changed out parts were thrown away however, including wheels which were perfectly okay, and the shop’s excuses were somewhat abrupt. No offer of a discount for this oversight was offered.
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