Morrisville, United States
Ticketing Counter
N/A
+1 9193435604
Horrible experience. They won't refund you for cancelled flights due to covid-19. Instead, they are playing a game called "travel bank" where they keep the value of your money for you to use only for their flights which expires within a year. The biggest problem is that they are very limited on destinations to being with. Never traveling with them after i use my credit in the travel bank. Scammers.
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Had No Power Her Phone Died.! Might be worth the 100 more to fly from local airport (2hr drive) and have power at your seat. My first experience with JetBlue not fabulous AT ALL... someone could have assisted her. Avoided panic. No way to contact family ... Found her in airport... In distress. Had to charge phone in car. There really is no excuse. It was easy fix.
This review is for Mike at the check in counter of RDU airport. I arrive very early for my flight to Havana, and I was nervous and anxious but am an experienced solo traveler so knew what to do and had everything in order. Mike gave me such excellent customer service that I felt welcomed, reassured, and secure in my fights and confident that I would have a good time at my destination! Sometimes all we need is someone to be nice and to be a human and it changes our whole day :) thank you, Mike :)
For baggage check in service they are really helpful and nice people lady name sherrtel I hope I spell right but she was awesome
Very friendly and great service
So I guess if you want to eat before picking up your luggage, dont! I did this, they locked up my luggage in their office and left! Two pages and multiple phone calls, a visit to the check in area and finally someone showed up. Gee thanks, I didn't want to go home.
I love JetBlue I think it’s a great airline. Flight attendant was so nice.
I have flown on Jet Blue 3 times. On Wednesday May 29, my 4th scheduled filght was to be from JFK to RDU and checked in at JFK. I elected to upgrade at JFK which was reasonable at under 50. The agent for Jet Blue received my payment and directed me to the gate. Not more than 20 minutes later when I arrived at the gate there was 1 agent informing everyone the flight was cancelled. Not rescheduled or delayed, just cancelled. Of course he was helpful because he had a 1-800 number for us. That was it. Called and was placed on hold. Tried to get back to the booking agent and there were easily 100 to 200 people waiting. Sat down, booked a flight on Delta and flew to RDU later. When I called Jet Blue later they offered me a refund of my upgrade and approximately 50 additional dollars for this portion of the ticket I didn't use because they cancelled. No comps, no vouchers, no coffee, no reimbursement for the 215 I paid Delta. Never, ever again. I will pay more somewhere else for the piece of mind to just get where I am going. If you are ok with their hit and miss approach to passenger travel, good luck. 1 star because their agents are friendly.
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