Morrow, United States
6850 Mt Zion Blvd
N/A
+1 6784220847
The manager and the customer service rep were great. Very friendly and understood my needs.. great job hertz team
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Scheduled my pickup at 8:30 AM. It's currently 9:25, and my car is still not ready. Staff are nice, but it sure seems like they need more of them. I'll update this review and rating if my experience improves.
Horrible customer service. Waited a least 45 min for someone to assist me. No cars available. The cars that was available smelled like smoke and was extremely dirty. The employees didn’t care at all. And overall my experience been terrible. GO TO THE AIPPORT save your self some time!!!!!!! Hassle free
You get great service at the location, but to get in touch with them over the phone is impossible. I called the location for 2 days and only once did they pick up the phone. They told me they would call me right back, but they didn't! I made a reservation online, hoping that they will be able to fulfill it. The next day I drove over and they had the vehicle for me! The person behind the desk was most kind and really helped me. It is a small location and is in the Landmark dealership. They don't have a printer, but I was able to use the one at the dealership. I don't understand why they don't pick up the phone. I would go back and rent from here and just make sure to book a few days in advance.
The worst customer service of any Hertz location and I rented from many global locations . I had a reservation at 9am, but got to the counter at 8:50am. I signed in and was shown the type of vehicle I was receiving. After that, I wasn’t acknowledged nor given information on the hold up. I finally received the vehicle after 10am. I’m usually in and out within 15 min. And I’m a Gold member so I shouldn’t have to go to the counter at all. Spend the extra money and save yourself the hassle by renting from the airport.
Deli
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