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Motif Apartment Homes

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Phoenix, United States

arizona.weidner.com
Apartment rental agencyApartment buildingApartment complex· Apartment complex· Apartment building· Apartment rental agency

Motif Apartment Homes Reviews | Rating 3.4 out of 5 stars (5 reviews)

Motif Apartment Homes is located in Phoenix, United States on 2529 W Cactus Rd. Motif Apartment Homes is rated 3.4 out of 5 in the category apartment rental agencyapartment buildingapartment complex in United States.

Address

2529 W Cactus Rd

Phone

+1 9283393753

Accessibility

Wheelchair-accessible entrance

Open hours

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J

Josh McGuire

I woke up this morning to a call from the front office threatening to tow my vehicle. My wife and I have two cars, and mine is in uncovered free for all parking which if moved you end up circling the complex for hours until some fool moves. Except if you don’t move it within 7 days the complex will claim your car is inoperable. During COVID we don’t need to drive both vehicles. No signage posted about this rule. Incredibly rude customer service. And overall terrible experience today from a run down complex that can’t even keep cigarettes off the ground, or keep their back gate closed. Don’t believe the salespeople go somewhere else.

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Brad McKnight

The move out experience at Motif was very unpleasant for me last month! After being informed by Anthony that I could forgo hiring a carpet cleaning company and clean my carpets on my own, and after doing so on my time and at my expense, the Motif management told me that I needed to have them professionally cleaned and that Anthony misinformed me. Worse, even though I attempted to clarify this issue with the staff, especially Anthony, for a week (I called and left messages to have Anthony return my call at least 5 times; he returned my call once and reaffirmed that everything would be fine and that he would work to get the carpets inspected), I was told that I cannot hire the cleaners and oversee their work and the cost. Thus, I ultimately had no information for how much I would be charged. (Anthony had told me it would be 55, but Lizette, a manager, said she thought it would be 90.) More or less, I could’ve resolved this issue during my last week if Anthony would’ve shared the correct information with me, and the staff would’ve returned my phone calls. What happened instead, management informed me that I didn’t have any options, and they’d end up with full responsibility for overseeing the carpet cleaning and cost. (Interestingly, the cleaning turned out to be only 50, and they used a different company than they told me I’d have to use!) They did gift me 50 for my trouble, which was nice of them, but does anyone actually believe they had the carpets cleaned for exactly 50 by a company they didn’t detail in their move out instructions? To top it all off, they charged me another 50 for apartment cleaning; no details about what I didn’t clean, of course. Sound a little fishy? That’s how Motif management works; or doesn’t work rather. Customer service is clearly not of high importance to the Motif management. (Below are pictures I took after my wife and I spent 2 hours cleaning the apartment)

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Bree Rivera

The staff at Motif apartments are great. They've made the over all experience living here so much more nicer especially during this pandemic. And will go out of their way if need be to help residents. Great place to live

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S W

To Christina and the leasing office: I have evidence that you admitted that you did not give me a token, and why did you threaten me? I will not compromise with your threat. I sent you an email and you didn’t reply to me. You blocked my message on the website. If I didn’t complain to you, you wouldn’t even reply to a goohle review. Please don't lie anymore, till now I haven't received the receipts I requested. original review: Horrible leasing office, can’t get any service out of it, they won’t even response my email for getting receipts of my renting fee. Very irresponsible, never give me a parking token, I asked for the solution, they said no solution, and try to shut me up by finding violations I might have while staying here. I reported Christina threatened me on the phone. For the housing I’m staying, 1. there are tons of pigeon’s poop on the balcony that you have to clean everyday. 2. Feels like I’m sleeping on the street because of noise from the passing by vehicles, no sound proof at all. 3. And the carpet is old and broken, it can easily hurt your feet for a lot of areas.

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Zoe Gomez

I just want to say that Anthony, one of the Leasing agents, has the absolute BEST ***OUTSTANDING*** customer service. I never ever have written a review on any website and I certainly have never given feedback as I am shy. This man seriously deserves a raise or some place in management because his customer service wowed me. I work in customer service and can only dream of being as good as he is at this kind of job. He really cares about his work. It takes a LOT out of you to be so nice and so understanding and helpful all day, and every time I talk to him he puts me in good spirits and I am reassured. Thank you Anthony for being so kind and helpful. You are amazing :)

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