Mt Vernon, United States
510 Eleanor Ln
N/A
+13604247056
The sales guy Clint was very informative. No pressure, very respectful and was willing to walk through all of the rain and wind to show us the different kinds of travel trailers within our budget. Thank you Clint you made shopping a pleasant experience. We will come back when we are ready to buy.
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I highly recommend Poulsbo RV in Mount Vernon. They were so helpful from discussing all my research in RV brands to finding what would work best for our situation to financing to questions after we hit the road. Darren was our sales guy and he made the whole experience fun and answered all my crazy questions so I was comfortable. We had a crazy situation where we were in the process of moving and didn't have an address in WA, but Chuck in finance never gave up and found a way to make it work. Lynn and Ron in parts were very helpful in getting us set up with all the items we needed and letting us know what we didn't need so we didn't spend extra money. They all looked out for us vs making money. Frank walked us through the RV the day we picked it up and answered all questions and made sure we understood our new trailer. I have since called and had another finance gal do some leg work to make sure our title and plates would go to the correct address. Today I called and spoke with someone in parts in regards to a portable satellite install and he answered all my questions and was so nice. Everyone has been so nice I will always go back to them. The RV we purchased was transferred up from the Everett store. We stopped by there to see it since we were in the area before the transfer was made. They couldn't find it on their lot. The sales guy was not that interested in helping us and passed us off to what I think was a sales manager. he couldn't find it either. It took a couple of days for the Everett store to figure out in was in the service bay or somewhere like that. Service there was horrible and the people couldn't care less about our business. It's worth the drive to Mount Vernon.
After purchasing they are not responding to phone calls and massages left regarding issues found during maintenance walk thru
5 stars for the sales dept 0 star for the service dept they have a lot of problems with under trained staff had our RV for 6 months same problem blame others for all the problems can't trust what they say nightmare. Manager lots of BS talk really don't listen two customer said he would find out things never gives a straight answer always a run around still getting a ran around with the manager that can't do anything without asking permissions from 10 other people
Jeff was our salesman at Poulsbo RV in Mt. Vernon. Jeff was very helpful and made sure our every need was met in getting us unto our dream RV. The entire team at Poulsbo were very helpful and service oriented. We would recommend Poulsbo RV because the service Advisor Annaka was Awesome she answered all my questions even the day after when I called her with a problem I had .thank you
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