Mundelein, United States
1080 Butterfield Rd
N/A
+1 8478168530
Sharon is a great manager. She is polite, professional and very nice. She goes out of her way to assist her customers. I had an issue with an online booking and she spent extra time with me to resolve it. She helped me get the best deal possible. I was very happy with her assistance. I would highly recommend CubeSmart. They had the best online deals in the area. I ended up getting a bigger storage (drive up unit) for a lot lower price than other storage places in the area offered. If you have questions go straight to Sharon and see what she recommends.
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Rachel was so helpful and friendly! It was a real pleasure to work with her. She was quick, efficient and helped me set up the CubeSmart app to keep track of my account.
My experience with this CubeSmart has been wonderful and great from the start very friendly very knowledgeable and very professional I would recommend this place to any and all Keep up the great work.
very unhappy with the GM Rachel. she was so rude and had no respect. i emptied the storage a day after the new bill kicks in. and she was trying to make me pay for the full month, and she told me if i don’t make the payment she’s gonna take me to collection. and i had to call the corp. manager Bruce, he was so nice and so understanding and he told me she has mo right to say stuff like that. and he apologized for her. Bruce and Pamela( the other manager) both were so nice and respectful. and another time i was trying to get to the storage but couldn’t open the gate, and Rachel was there, was around 6:30pm, the store was closed, so i tried to ask her something and she was in the car didn’t want to even open the window and talk to me. i asked her can you please roll down the window i got to ask something?! and she rolled the window down a little bit and was like:my shift is done. i told her can i ask you something? she was like: what?! all attitude for no reason. and i asked her for the gate, she was like: like i said my shift is done. i don’t get it why you have to be rude like that, we all human, just be respectful. so like i said very unhappy only because of the GM Rachel. other than that i was very satisfied. thats all i have to say about it!
Ridiculous admin fees....claim things are \free\, but thers always a 10, 12, 25 \admin\ fee....Treating customers like fools. It's embarassing to deal with companies like this.
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