Naperville, United States
915 E Ogden Ave
N/A
+1 6302965873
In-store shopping
MechanicToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Oil change
Got new tires on my 2012 BMW X5 which they price matched. Excellent service! I'm happy they are open on Sundays.
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Highly \NOT RECOMMENDED\ to do the wheel alignment from this location. They will ruin your car and will tell you to leave the store and deny to re-check or give you a refund. I bought Brand new Michelin defender tires from Costco a day before and visited to Mavis for wheel alignment just because Costco said you may void your warranty if not do alignment. After the alignment was completed, I found my car is pulling to the left while holding the steering straight. I called the location same day and took the appointment for check next day. I reached the store back and spoke with Mr. Patrick. He asked me what lane were you driving when you faced this issue? I said I was driving in right lane then left lane. left lane and a middle lane and I tried many different roads and even at route 59 which is very wide road but car is going slightly to the left . He cut me off and said TELL ME WHAT EXACT Lane you had this issue? His sound got louder with my detailed explanation and I said it does not matter what specific lane is involved, bottom line is, any lane you drive it is just pulling slightly on the left. He told me to leave the store and denied to check again because I was failed to give him exact lane which just do not make any sense to me. I believe this is against the company policy as I was told initially we will cover 90 days. I asked him can you please issue me the refund since you are denying to check again and he said \No\ There were another customers in the facility and he did not care anyone. I asked him is that how you guys are taught to speak with the customers and he replied \Yes\ I went to Firestone straight from there and they gave me the report showing clearly there were many red marks and by the steering side and definitely needed alignment. I paid them and they fixed my problem. Oh my God.. I cannot expect doing such type of behavior and technical work specially in Naperville area. I opened the case with corporate as well to investigate.
Highly recommend! First visit was bumpy with Marvis' internal operational disconnects which led to multiple communication challenges with us. Mavis was open to feedback and made the second visit amazing. What sets Mavis apart are 1. the store manager, Tim and his team were knowledgeable, reliable, and skilled. 2. Opening on Sundays. 3. Reasonable price. Thank you.
Patrick was very helpful and kind. He was quick, upfront and honest. He checked my car in the midst of snowstorm. I will definitely be back if I have problems with my car. Highly recommend this business
Great service and company. Tim was very knowledge and nice. Replaced summer wheels to all season on my Tesla Model S within 30 minutes and took me in same day on a Saturday. Had better priced tires than the discount tire next door. 100% recommend
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