Naperville, United States
25W016 Ramm Dr
N/A
+1 6308519066
Naperville Pools has gone above and beyond, consistently providing exemplary customer service. As a recent buyer of a home with an existing pool and someone who has never maintained a pool before, Naperville Pools has had to do a large amount of handholding. They have been very patient and taken the time to teach me about chemicals, levels, equipment and testing (over and over and over ) I am so glad the previous owner recommended Naperville Pools!!
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I just completed a pool installation with Naperville Pool Construction a.k.a. Naperville Pool & Spa. I had a great experience, their team works extremely hard, quality and value is very good. The owner was very accommodating and willing to work with us on options and in process changes. They met with our landscaper and worked out a plan to coordinate schedules. I would highly recommend them. UPDATE: I wanted to add to my review of Naperville Pools, we had a significant warranty claim which I know was a challenge for Naperville Pools & Spa. They have been a top notch partner, the management at Naperville Pools ensured that they would make it right and they certainly did. All of which happen without a raised voice, heated e-mails, etc. The issue was address and their team worked countless hours to ensure that we were satisfied. Its unfortunate when a product does not perform as intended, it was not at fault of NP&S but they made it right. With my latest experience of a follow-up and warranty claim I wish to further my honest endorsement of Naperville Pools. Regards, Brian Horwath
Came in 45 minutes late to close my pool the guy was so rude and they got me to miss my flight. They are over priced, also the guy came used my equipments and he was done in 10 minutes. He didn’t put any chemicals to preserve the water and they charged 495. I will never use them again.
We had our 30 year old pool resurfaced with Naperville Pool and Spa this spring. From start to finish, they were amazing. Taylor and Cindy in their front office were very responsive and helpful. Don managed the project and was always professional, on time and on budget. We are very happy with the final results. We would highly recommend this company!
Great experience. Everyone was awesome to work with. We will recommend Naperville Pool and Spa to our friends looking to get pool work done. A
After a nightmare experience with another pool service company, we were referred to Naperville Pools and couldn’t be happier. Whether you call or email, they always respond timely and show up when scheduled. Really fair pricing for all maintenance and repairs and if the service isn’t done to satisfaction, they will return to make it right. Great experience and looking forward to many more enjoyable summers thanks to these folks.
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