Naperville, United States
535 W Ogden Ave
N/A
+1 6303059400
My father originally was a resident in assisted living before moving to the Reminiscence floor. Staff is very good and generally has long tenure. The Executive Director, Patrick, was always available and open to hearing my family's concerns. The Resident Care Director, Reminiscence Coordinator, Activities Coordinator and Lead Care Manager and LPN on reminiscence floor are all very good, caring individuals. Same goes for the majority of the staff we met and interacted with.
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Our experience with Sunrise Naperville North has been nothing short of outstanding. From the beginning when researching the senior care facility to having to plan our fathers move to Illinois they were there the whole way. Sunrise reached out to my fathers previous out of state senior care facility and coordinated on the necessary steps and records that were needed to make the move. Sunrise provided guidance and insight for my family as we planned the move. The actual move in day the were both accommodating and very welcoming. In the following days of the move in the staff displayed the highest level of professionalism with follow up, care management and ensuring my father felt welcome and at home.
My sister has been at this facility for 6 months. From the very first day, she was made to feel welcome and all the staff in the Memory Care unit was extremely helpful. The rest of the staff, from the administration to the food servers have always addressed my sister by name and hugs are the form of greeting. I feel she is extremely loved and safe. I can call at any time and get a prompt response to my question or even to check on my sister etc. I have referred this community to several of my friends who are looking for senior care for their loved ones. I would give 6 stars!
This place is extremely deceiving as they are sweet as pie until you’re signed up and moved in. The turnover rate is extremely high, the director, Patrick, does not return phone calls and is always and I mean always in a meeting. There are no monthly meetings scheduled as the staff is short. They have multiple receptionist who have different jobs throughout the complex. They drill you on the phone and do not check who visitors are when dealing with memory care. The communication is poor and staff not educated enough in this field. I also observed leaks from the ceiling that seemed like they were being fixed. I would not recommend this facility for the price. When you have a loved one placed it’s important to feel comfortable and sadly we do not at times.
It’s the start of week 2 at Sunrise Naperville North in my in-laws latest life’s journey. Any family going through this knows it is a whole family process to get your loved ones to this point. We viewed several facilities in our area and found Assoc Sales Director Terrin easy to work with from the get go—no high pressure sales pitch, she just allowed us time to work toward the end that would best work for our family. We made many visits to Sunrise North on this journey and I can honestly say each and every person we came into contact with exuded genuine friendliness, care, compassion and professionalism—from Executive Director Patrick to Sales Director Kristin, to Activities Coordinator Ebony, to the ladies at the Concierge desk-- Marybell and Dolores. We had several meals in the dining room while deciding, and while moving them in, and Chef Mark , Kristen and the rest of the staff were extremely cordial each and every time, and the food was worthy of a five star establishment. My MIL was a gourmet cook before becoming hindered by arthritis, so enjoyment of meals was very important for them. Working through the admittance process, Assisted Living Coordinator Tenisha, Nurses Rita and Mishka, and everyone we’ve been in contact with have made them (and us!) feel welcome and truly cared for. They are treated with dignity, respect and everyone has taken the time to get to know them, and their likes and dislikes. The last week was spent getting them unpacked and settled. My in-laws are truly starting to feel “at home” and have commented they just love everyone they’ve interacted with. We couldn’t have chosen a better fit for them. It puts my heart and mind at ease knowing they’re in a safe and welcoming new home.
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