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Sur La Table

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Naperville, United States

surlatable.com
Baking supply store· Culinary school· Kitchen supply store· Cooking class· Cutlery store

Sur La Table Reviews | Rating 4.2 out of 5 stars (5 reviews)

Sur La Table is located in Naperville, United States on 55 S Main St #143. Sur La Table is rated 4.2 out of 5 in the category baking supply store in United States.

Address

55 S Main St #143

Phone

+1 6304281110

Service options

DeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

...
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M

Marty Slisers

Merchant refused to cancel the order despite the fact that they don't have it in stock. Outsourced customer service representative explained that supposedly they do stock the item but they can't ship it for 7 business days. No American CSR was available to talk to. Manager wasn't available either. It was a time sensitive purchase, hence a seven day \processing\ is unacceptable in my case. Nowhere on their website it says that it will take seven business days to process it! Very poor shopping experience. Avoid if you can!

K

Kathi Krankoski

Fun cooking class with a group of friends led by a very patient resident Chef.

J

Jess

Signed up for an online cooking but I woke up feeling ill. I talked to a representative to explain the situation and no refund was given or a store credit. I paid 50 for a class that I was no longer able to attend. Their website advertises that the cancellation policy has been modified due to COVID but this didn’t seem to be the case...I was happy to reschedule for another cooking class but they will not be getting my service any longer. Disappointing. You think they would be more understanding given the circumstances this year has brought. What a scam!!!!

T

ThatsWhatCheeseHead !

What a great place. We made enchiladas. You get to eat everything you make. Very clean, classy and fun!

L

Leslie

Last weekend 4 friends and I took the pasta cooking class. I had taken a couple years ago and loved it ( I convinced my friends to do this) but now the class is overcrowded and you get rushed out so the next class can begin immediately after. We only made 2 of the three dishes advertised; as the chef threw 4 pre-prepared things together in front of us in two minutes and that counted as us cooking a dish. In the past, each person prepared the dishes but now you work with a partner and only do half the cooking. The helpers so vigorously cleaned up that the clanging made it hard to hear the chef. When we gathered around to observe something, I could not see over the 3 people standing in front of me.I wrote customer service and got a one sentence automated response. I was extremely disappointed! Especially now that there are so many great options for cooking classes. UPDATE: Sur La Table contacted almost immediately after this review and did everything possible to make my next experience great. Amy Garza the Resident Chef was so kind and I was gifted another class which I took advantage of and loved. I was also credited for the class that I had commented on. Thank you Sur La Table! I will continue to be a loyal customer and sing your praises.

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