Nashville, United States
71 Trimble St
N/A
+1 6159812500
I had originally gotten a quote from a different fabricator and was disappointed with the price and the customer service. I reached out to Kevin and he got me a quote within the next day. Susan gave me updates everyday until installation on what was going on, so I was never surprised. We even had a slight issue with the measurements of our appliances. She called me at 7oclock at night to assure me that it wasn't a big deal and that it would be taken care of. She had the installer out the next day to fix it! They truly went above and beyond to take care of us. I would recommend them and use them again!!
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Honest review, please read in full. We decided to go with NQG because we were sold on their customer service, Google reviews, and their open availability to do the installation of a special ordered marble stone. HOWEVER- we ended up having them UNINSTALL and take our stone away, for several reasons. The cut and install of the stone had mistake after mistake, too many mistakes for us to keep and be happy with, at 135/sqft. The template measurement of our cooktop was off center by and inch and a half to the left. The sink cutout came off center by 1/2inch. The faucet & soap dispener holes were not measured correctly from front to back, and were out of square. We had 5 different corners in our tiny kitchen, after specifically stating we wanted matching corners. Our brand new custom made cabinets had a door chewed up because the installer dropped the sink during install, which was eventually mounted out of square as well. We also ordered an eased edge and received an over sanded, rounded edge. Please see pictures of all of the above. I am giving 2 stars because the owner did refund our deposit, and offered to haul the stone away. The owner was very good at customer service, though the work on the template, cut and install was not satisfactory. We still have damage to our cabinet door, and a mystery scratch on the fridge which showed up the day of their install. It took 3 weeks from install day to come and remove the stone. We were super disappointed in the cut and quality of install of the countertop and are now without a kitchen for another 2 months because of this poor workmanship. I'm not certain if we caught them off their game and our situation is unique, but I wanted to give an honest review of our experience.
Great work by great people. 2nd time i have used them. Fist time they did great but it was a simple job and there was nowhere for them to \wow\ me. Second job required a seam at the sink due to countertop dimensions. They did so well that I had the installers point it out to me. That alone was impressive enough to warrant this review. Everything was 5 star
I surprised my wife with a quartz counter top in our laundry room. I was EXTREMELY pleased with the work that Nashville Quality Granite did for us. Susan and Kevin were fantastic in the showroom and helped me pick out a piece that looks really sharp! Kevin came out to cut the template and he was very easy to work with. The team just came today to install the piece and it looks amazing. I can't recommend these good folks enough. If you're looking for granite or quartz for your home or business, look no further. Good, honest, reliable people who communicate well and do great work. A James Hermitage, TN
Kevin and Susan are a delight to work with. If you are looking for a laid back knowledgeable team this is your place. They helped us make the best decisions from the start all the way through installation. I also want to give major kudos to Carlos and his crew for a fast and painless install.
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