Norton Shores, United States
101 Sinclair Dr
N/A
+12317984758
Terrible experience. Ive been a loyal customer of national and built up free days and now this location has changed their policy and if you are not flying in and out (provide your flight plan) they will not rent to you. Guess what; national has lost all my budbusinand I travel a lot! Have fun making up the business revenue.
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I'm growing concerned that no one actually works at this branch. I returned my car to this location on schedule a week ago, and am still receiving notifications that it hasn't been returned (and escalating charges to my credit card to match). Neither I nor National customer service has been able to get a hold of anyone at this branch to resolve the issue.
The car was parked at the door ready to go when I arrived. I received a free upgrade with my rewards, and had friendly service.
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