Search Icon

Nauset Rental

  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon

Orleans, United States

nausetrental.com
Reinventing Cape Cod Vacation Rentals· Vacation home rental agency

Nauset Rental Reviews | Rating 4.2 out of 5 stars (5 reviews)

Nauset Rental is located in Orleans, United States on 56 Main St. Nauset Rental is rated 4.2 out of 5 in the category reinventing cape cod vacation rentals in United States. Nauset Rental launched out of the Massachusetts Institute of Technology (MIT) & Cape Cod in 2014 and is committed to re-inventing the vacation rental experience for both homeowners and tenants. We leverage advanced technology, streamlined processes and our deep experience in engineering and executing complex solutions for Fortune 500 companies to generate more rental revenue with less work for our homeowners.

Address

56 Main St

Phone

+1 7743166287

Company size

1-10 employees

Headquarters

Orleans, MA

Founded

2014

Open hours

...
Write review Claim Profile
M

Morgan Stritsman

Due to the events of the 2020 corona virus we had to ‘cancel’ our trip to the cape. After many phone calls and emails (some of which were not returned and then met with a we’re sorry but we are overwhelmed) we agreed to transfer our stay to the following summer (2021) in the same house. Here we are looking to book our stay and an email from nauset rentals attorney appears saying that they will not give us our credit. We have stayed with them many times and to be treated this way feels extremely wrong and unethical. As the other reviewer, who is also in the same boat, said in the future we will be using Vrbo and Airbnb to secure our stay. Very disappointed.

J

John M

We requested a refund for our 2020 summer rental after MA instituted Covid related travel restrictions and a 14-day quarantine requirement. Nauset Rental’s response – we’re a small Cape business and we’re struggling too! After exchanging some half-dozen emails which went around in circles, it felt as if Nauset Rentals was giving me the rope-a-dope treatment. I’ve been requesting a refund for almost a year (including my proposal to accept a 50% refund), here’s where it stands: (i) ZERO refund, (ii) multiple promises that “they’re working on a solution”, and (iii) a total disregard for our concerns and the unprecedented circumstances of 2020. I find it surprising that despite cancelling our trip because of COVID risks, they’ve kept all the money we paid, including the Rent, the Service Fee, the Damage Waiver, and the Sales Tax. I wonder who ended up with my money…. did Nauset Rental keep it…did they share it with the homeowner? No explanation has been provided. Compared to the customer-centric approach taken by AirBNB, VRBO, and others, Nauset Rental’s policy appears to be unfavorable to the renter. For a 2021 rental, we worked with reputable agents and found plenty of inventory on AirBNB including generous refund policies – most have 100% refunds up until a couple days before arrival. I would never rent through Nauset Rentals again.

L

Leslie Hartmann

I give tremendous praise to Nauset Rental for a year that started with great uncertainty. Not only did I get 13 weeks of rental income the guest that occupied my home were respectful of the property and did a fabulous job with check out and cleaning of the rental home upon departure. Kudos to Nauset Rental for setting the bar and assisting me in maximizing my rental property income. Great job during the weirdest year ever!

J

John Gray

Nauset Rental is, in a word, awesome. Devin, Brian, Kent, Alyssia, Fransisco, and the whole team are real pros and are also genuinely good humans, which really means a lot. They are hardworking and responsible, and have really risen to the challenge of this past Pandemic season. Looking forward to another season with them.

B

barbara marcato

I was thinking of renting with them for next summer 2021 but I will definitively not. Do due diligence I have discovered they are fraudulent concerning deposit refunds and they threaten action if renters do go online with bad reviews, luckily I have not rented with them. Zero transparency in their contracts and complete bait/switch operation. I am always disgusted when companies take advantage of people when they are vulnerable and this year is unimaginable. They also want you to take out insurance for to be applicable for any reason to cancel. Shame on them

Top 10 companies in Reinventing Cape Cod Vacation Rentals category in United States

Close