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Bergstrom Ford Lincoln of the Fox Valley

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Neenah, United States

bergstromfordneenah.com
Ford dealer· Auto parts store· Car dealer· Auto repair shop· Lincoln dealer

Bergstrom Ford Lincoln of the Fox Valley Reviews | Rating 4 out of 5 stars (5 reviews)

Bergstrom Ford Lincoln of the Fox Valley is located in Neenah, United States on 525 S Green Bay Rd. Bergstrom Ford Lincoln of the Fox Valley is rated 4 out of 5 in the category ford dealer in United States.

Address

525 S Green Bay Rd

Phone

+1 8004041138

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible entrance

Offerings

Car hireOil changeRepair services

Open hours

...
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M

Michael Morrissey

I bought a new Lincoln Aviator from Bergstrom in May. The process was different, but easy due to Covid 19. Loved the car at first, and then the oil leak happened. Vehicle was in the shop for a week to replace a gasket. 3 days after getting the car out of the shop, the coolant drained out on the highway, and again I was stuck. This had to be caused by something done during the repair the week before, but Bergstrom never admitted any wrong doing. So, the car was back in the shop for a month this next time. I started communicating with Lincoln directly and they helped me replace the vehicle with a new one in the same model from a different dealership. At no time during this situation did anyone from Bergstrom contact me, other than Michelle in service. Not Julius who sold me the car, not the Sales Manager, not the Service Manager. The only reason they get one star is due to the fine help from Michelle in the service department. She was honest and understanding. I expected more. Lesson learned. Bergstrom will never get any business from me or my family again.

C

Chris Engelhardt

Great experience. Friendly staff and they were able to get my repairs done sooner and cheaper than Les Stumpf.

T

Theresa Kissel

Brought car in for maintenance, that was good but also needed a repair and they could not find the problem to repair it.

C

Chris Leach

Friendly staff. Nick was very helpful. Had my 2016 Ford Fusion in for Recall 18S08, steering wheel bolt. Shortly after the recall was performed, less than 3 weeks, steering wheel controls started to go out. Took back in was told it was a clockwork spring and would take a day to repair. I'm sure the part could \wear\ out on its own in 3 years, but highly suspect as it is a part that worked just fine until AFTER the recall. But prove it. Guess that's how they pay for 1/2 million dollar show room cars. They get 3 stars because the staff was pleasant. Plus I'm just a hard customer. Came back I'm the next day to get the 5 digit code for my keypad reset. Nick was quickly able to get it for me and was on my way again in 10 minutes. I've boosted my rating from 2 stars to 3.

L

LeRoy Dehne

Worst customer service, replace parts that dont need replacing, overpriced, YOUR just a number. They talk behind your back. Run away while you can.

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