Baltimore, United States
25 E 20th St #170
N/A
+1 4103271200
We found them at a Live Baltimore event and decided to use them to get our homebuyer education certificate. We submitted all of our requisite documents on Feb 13. The website claims we would be contacted WITHIN 2 BUSINESS DAYS to schedule our one-on-one counseling session. Today is Feb 26, and we still have not received a phone call. We can't get a real person on the phone, and this is holding up our homebuying process as we need the certificate to apply for our grant! I would not recommend them at this point if you want to keep on a timetable.... and I will definitely be providing feedback to Live Baltimore as well. Very disappointed in their service.
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Terrible! From start to finish this has been by far the most unorganized and unprofessional company I've encountered. Nothing has been easy from the very beginning. Scheduling the class may have been the easiest part and that even required several phone calls and faxes. Come to the counseling session and it took 3 weeks to get the appointment due to them (apparently) never receiving the required 200 pages of documents. So instead I email them as attachments and still a week goes by with no return phone calls or return emails. Finally scheduled the counseling session and went for the one-on-one, thought great, finally this may be over soon. Nope, I didn't have 2,500 cash showing available in my bank account. Was told by Mr. Griffin, just send a screen shot showing the funds and I'll give the okay to move forward and put a contact on the home. Well, that was sent a week ago as well as yesterday and who has yet to return any phone calls or emails to myself or my lender, Mr. Griffin. I even left a message for the director listed on the website and didn't receive a call back from her either. It's sad that an organization handling federal funds could run this way. So here I am still waiting to hear from Mr. Griffin before I can place a contract on a home I have been interested in. Not to mention I need to settle before November or all of this torture was for nothing.
If I could give them 1 star I would their service is poor, but what can we do we have already waited for these people for an appointment..... You make us pay for a service and their customer service declined. I suggest you use Bel-Air Home Counselling Service Roy is theman we met with years ago and he was great.
Cost us the original house we wanted because they didn't schedule us for the date we agreed to over the phone. Paid 150 for a quick meeting time to not lose the second. At the meeting we received a list of incentives we should qualify for. We found out we didn't qualify for any and the NHS list was incorrect/outdated. Our mortgage had to be raised by a few thousand dollars 10 days before close to help us manage the down payment because we trusted NHS and they lied. Save your money and skip them.
NHS Baltimore has been one of the most difficult organizations I have ever worked with. When I originally purchased my home I was forced to push closing back because they did not provide the necessary documents in time, despite repeatedly promising it would be fine and completed. The only reason I even got the funding promised was because I contacted someone who oversees their organization. Now that I am trying to refinance because of a divorce. I called them to confirm my options from the beginning, and they said everything was fine as long as I did not get cash back on the loan. I have spent the last 2 months waiting to finalize my refinance for NHS Baltimore and now they have decided to not allow it. DO NOT USE THIS ORGANIZATION. Twice now they have cost me additional time, money and resources because of their incompetence. It is not worth your time.
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