New Braunfels, United States
925 TX-337 Loop
N/A
+1 8305422405
Toilets
Wheelchair-accessible toilet
I could barely walk after breaking one of my toes. The foot was too sensitive to put any pressure on it at all. The staff was super friendly and made room in their schedule to see me right away. They saw me immediately and were very caring. Everyone there was friendly, courteous and kind. The examination was thorough and I was given many tips such as which socks to wear (wool), how to pick the right shoes to avoid calluses, to avoid walking barefoot and more. After the examination they fitted me into multiple air cast boots to find the right one that fit me. They let me try on over 5 different brand products till I was in the most comfortable air cast for my foot. I am very pleased with the quality of care and service I received from them. I would definitely recommend others to go here. The staff went out of their way to accommodate me and I truly appreciate them fitting me into their schedule on a moments notice.
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Doctor Jonke appears to be very through. I've worked with numerous doctors in my career. She is through and follows protocols. She is also open to alternative treatments, a more holistic approach. I'm attempting to decrease my dependency on chemical meds. Sometimes natural approaches are a good alternative. It's good to see a physician who shares my beliefs. She recommended shoe inserts and a heel cup. My condition is complicated as I've experienced a great deal of trauma to the foot and ankle. Two previous surgeries due to tendons being ripped from the bone and stretched too far to heal naturally. My only option was to repair the damage inside as it was more extensive than just the obvious. Dr. Jonke took the time to examine my foot throughly. Yes I will agree with the wait time is a little excessive. But if your a veteran or not she is worth any delays in being seen. The VA system is completely broken and Dr. Jonke is a welcome alternative to having to deal with the VA. Dr. Jonke is professional , educated and through. Remember if your being delayed delayed in being seen- every patient is unique, some patients require a little more time. Sometimes your healing comes more from within than with the physician.
I had been suffering from plantar fasciitis that made walking painful and kept me from playing sports. After following Dr. Jonke's recommendations and getting fitted for orthotics, I have made a quick recovery, my feet feel great, and I'm back to normal. Dr. Jonke is very personable and followed up with me to track my progress. It so reassuring knowing that a doctor is sincerely interested in a patient's well-being even after they leave the office. Dr. Jonke is great and I would highly recommend her.
The Customer Care staff is horrible. I'm a veteran who deals with the awful service from the VA. The service here is on the same level of terrible.
Not even a star should be given. No organization whatsoever! Appointments are not accurate and you spend waiting 2-3 hours after you arrive waiting to be seen along with 2-3 other patients with same time appointment.
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