New Braunfels, United States
263 Main Plaza
N/A
+1 8306298400
Wheelchair-accessible entrance
We are apparently having rolling outages. Earlier today we basically had a 7 hour outage. It is now 626 pm and we are having our second outage of the day NBU provides no information about length of outages nor when your neighborhood will be affected Extremely frustrating and inferior service
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On the one night you need your utility company to be there for you, NBU failed miserably. The temps dropped to 9 degrees and could count on NBU to be there to help you? NOPE! Not even close. Five plus hours of no power on three separate occasions through the night. My well froze up and cracked, my pool equipment did the same, and I’m waiting to see the damage to my house. It’s now 48 degrees in here at 8 AM this morning and I’m thinking about going to a motel to get warm. BIG FAIL!!
Since I recently moved to New Braunfels and a new resident, I called billing department in hopes to understand my monthly bill charges. Attempted to do so by speaking to the billing department. Also, since I had experienced billing error from my previous electric company, I wanted to make sure I was being charged correctly. I spoke to Debbie Dominguez. She was not helpful at all. I asked a few times to explain my bill but was never given an explanation. All I was given was that my bill was lower then my last month's bill. The representative did not want to take the time to help me and explain charges on my bill. So, I asked rep to email a copy of my bill to me and I would try to figure it out on my own. I asked further questions in my email but still had no answers and no help. I thought the reason to have a customer service department is to service and help customers with any questions or concerns. Apparently not at New Braunfels Utility.
Very nice staff were very helpful and answered all my questions
I have been trying to get a hold of the utilities to speak with them about finding out why I do not have water. During a cold snap and rolling power outages I have been trying to reach them only to find out that they are closed in observance of the holiday.....
Deli
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