New Haven, United States
105 Hamilton St
N/A
+1 2037773637
Lori at Tile America was super helpful in dealing with a warranty issue I had with a heated floor thermostat. The manufacturer helped troubleshoot their issue but would not accept a return on the item; they directed me to Tile America (the point of purchase) to do it. And Laurie helped me do just that! She verified my order and exchanged it! THANK YOU! They also had such a great selection of tiles to choose from with very fair pricing. Such better quality and service than Home Depot.
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We worked with design consultant Teresa Peruzzi, she was very good; professional, efficient and great design suggestions. Large selection of tile, much better than the big box places. We arrived at 4:20pm, we left at 5pm with the tile we needed ordered and paid for. Happy customer. Thanks Tile America!
I have recently visited Tile America in New Haven to take a look for my new bathroom renovation. To say that this show room was amazing isn't giving them enough credit! The staff is always kind, friendly and always willing to go the extra mile! The designs are gorgeous and tile choices seem endless. I will definitely be recommending tile America to everyone I know & will be back for future projects.
Today I was at the New Haven store. Bad , bad service to Say at least. I was walking by my self around the store. for a while looking for help and when I finally found a sales person. She and other lady sitting in a little desk look at me up and down and said. “Some one will be whit you “. Same of these people make me feel unwelcome. They have a good inventory but nasty workers. I am from the neighborhood of New Haven . I was happy to know they were so close my house because I’m in process to update my kitchen and bathrooms. No coming back and definitely will share this bad taste with my neighbors.
Worst customer service I've EVER experienced in my life! I visited the Manchester location a week prior, it was great there! We decided to take home a few samples and the women that was putting us in the computer noticed we lived closer to this location (New Haven) and she insisted that we come and see the show room. I made sure it was okay to return the tiles in New Haven and she insisted it was as they have trucks going to and from both locations daily. Fast forward to today, we entered the main doors of the showroom with a few heavy tile samples to return, not a single worker acknowledge us and after holding onto heavy tiles and awkwardly standing there for a few minutes I finally asked one of the multiple women at the desk (there is absolutely no way they didn't see us) where to put the return tiles. The women who delt with our sample return was rude but finally took down my phone number, she entirely jumped down our throats about them being from the Manchester location and after explaining to her Manchester told us we could return them there she finally accepted the tile and dismissed us. We wandered the store for about 35 mintues while the women all just sat at their computers, still not a single person greeted us or asked if we needed help. I went back to the desk only to not get acknowledged AGAIN so we left. You couldn't pay me to ever go back there again and i'll be sure to tell friends and family how awful my experience was!
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