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Black Swan Fireside Hearth & Home

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New Milford, United States

blackswanhome.com
Fireplace store· Home goods store· Gas logs supplier· Wood stove shop

Black Swan Fireside Hearth & Home Reviews | Rating 2.9 out of 5 stars (5 reviews)

Black Swan Fireside Hearth & Home is located in New Milford, United States on 99 Danbury Rd. Black Swan Fireside Hearth & Home is rated 2.9 out of 5 in the category fireplace store in United States.

Address

99 Danbury Rd

Phone

+1 2034261230

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car park

Offerings

Assembly serviceRepair services

Open hours

...
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G

guillaume darme

If you'd like to deal with a good customer service when you need it, DO NOT BUY from Black Swan and in particular not from the New Milford store. If the customer service were just bad, I wouldn't write such a review. But their service is not only awful, the staff answering the phone are rude and dismissive. Once they sale is completed, customers do not mean anything to them anymore. Please look at the reviews on other websites, such as yelp, and you will understand. Save yourself a lot of trouble and buy somewhere else. You can contact me for further detail on my numerous awful experiences with them.

M

Mary Van den Berg

Check out all the one star reviews for black swan Newtown. It’s all true. I wish I’d done my homework before buying from them. Customer service is so bad; they make you feel like trash.

S

Stan Polanski

Rude staff, unreliable service. That about sums it up. Go elsewhere, like House of Warmth.

S

Stim Singh

They had poor customer service in their Newtown, CT site. They over quoted a fireplace insert by 2K. I used Novicky's fireside instead, the product was the same, the installation was poor. As a consolation, the owner Mrs. Swan did contact me regarding my previous review, so they do care about their reputation...just overly priced.

P

Phil Janki

Very helpful service.

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