New Orleans, United States
10 Commerce Ct
N/A
+1 8887387929
Delivery
I'm a T1D and my insurance provider (Humana) forces me to use this company to procure pump supplies. I have been forced to use this company for about one year and it is fraught with disorganization, mistakes on orders and issues on every order I have placed. Every couple months I re order supplies through their online portal, I get confirmation the order has been received online and 3 out of 3 times i have had to call to wonder where my supplies are. They never received the order all three times. I'm 30 years old and know how to use a computer by the way. I have had to update my prescription twice with this company and both times my doctor has had to call numerous times to get Diabetes Management & Supplies to actually receive the order! This place is terrible, and very unorganized. Currently, I have been trying for 2 weeks now for Diabetes Management & Supplies to acknowledge an updated prescription and they still cant figure it out. I am now out of pump supplies and need to go to the doctor to hold me over until Diabetes Management & Supplies can find my order and hopefully overnight the supplies for my pump. I have been on hold on the phone numerous times over the past two weeks and start from square one each time. Today i was being transferred around the company on the phone starting about 430pm. At 5pm i was disconnected (about closing time)...i called back and got a message they were closed. If you are reading this, Don't Use Diabetes Management & Supplies and contact Humana and tell them to please let you use another company to fulfill your orders!
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These folks provide the most unpredictable service I've ever seen from a diabetes supply company in my 30 years of requiring diabetes supplies. One time their performance is quite satisfactory, the next time they will make you pull your hair out. The people seem nice enough, I believe they probably are just saddled with some of the worst 'systems' in the world - seems like a computer is always slow or a phone system is working - always something. Given the need for reliable service for those of us who are insulin dependent, I don't think this place is your ideal first choice.
Brenae is awesome! Very concerned with her customers and takes her time listening. Best one I have ever spoken to here.
I have found DMS to be very pleasant to work with. Brenae was the rep I spoke with this morning and she was both pleasant and professional. I admire the proactive approach DMS has in contacting me on the day it’s time to order new Dexcom CGM supplies.
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