New Oxford, United States
East, 230 Lincoln Highway
N/A
+17176244311
Called Aero regarding a LPG heating install. Response to my inquiry was a short \We don't do that - company policy\. OK, no problem - I don't know what I don't know . After explaining my unfamiliarity with LPG codes, best practices, etc., I asked if someone could look at my project and provide me a quote based on their professional recommendations - You know, options on what I should do. Nope, no interest. This person couldn't get off the phone fast enough. Too bad, Aero won't get my existing LPG or Fuel Oil business now either. 1.11.21 Dear Owner, Thanks for the response. After learning of the company policy, I asked if vent-less units were bad - \They have their place\ is what I was told. OK. I then stated I would be interested in learning more about a fixed or permanent heater installation and/or other options. At this point in the conversation I explained my project further and was asking for guidance and hoping to learn. The door was wide-open to discuss solutions other than vent-less, but no. I chose to call your company first from on-line reviews, word-of-mouth, and Adam's Electric. Your representative told me you were not interested.
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Got a low-priced quote from an Aero Enrergy sales rep. A few days later I had a new HVAC system in my house for exactly the price quoted. Everyone at Aero Energy I came in contact with throughout the process helped to make it painless and hassle free. I am completely impressed. A special \thank you\ to the installers! They worked in my attic on one of the hottest days of the year. They arrived at 6:00 AM and finished removing the old unit and installing the new system by early afternoon. We started enjoying the cold A/C immediately. These days it's great to find a company that is professional from start to finish.
I can not say enough about the knowledge and service rendered on this call, I feel that I was so fortunate to have Tom available to check out my problem, his knowledge and experience is second to none. Thank you for getting my burner straightened out. Sure do wish that I could request him for all future visits, I will try. Very happy with results.
Aero always does a great job when servicing my HVAC systems. I know they do plumbing too, and I'm sure they're just as good. Reasonably priced as well.
Bob has serviced our furnace previously and repeated his same level of professionalism and skill this time. He was very courteous and thorough. The only flaw was not his fault - we had scheduled an afternoon appointment, that did not get through to him and he arrived at 8:30 am. We were able to accommodate and everything worked out.
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