New York, United States
570 Lexington Ave #15
N/A
+1 2124071300
Wheelchair-accessible entrance
I would not recommend anyone to travel via Air India, not only they have worst customer service but their flights are utterly uncomfortable, just wish if there would have another reasonable direct flights from NY to India. Can't enough say about their customer service: to avoid waiting on phone call i try to get some help via email, turned out they beat the record, no matter how many times you ask them your concern they just keep creating different cases with no response at all. Not sure if they are getting paid to just create tickets or what. Anyways so i called the support and after waiting in a queue for 50min, when finally got connected someone the phone disconnected in the middle and when i tried to call again, no response at all. Right now all I am trying to do is cancel my tickets and wish never to go through with such pain again.
like
An airline that won't even comply with US DOT guidelines. They cancelled my flight and refuse to refund 2042.00 dollars. Per US DOT guidelines airline must refund in full if they cancel the flight. Their customer service is a joke and they have no clue what is even US DOT mean. Shame!
V good and cooperative staff
Horrible service. After holding the phone for about an hour, they disconnect the line as soon as bell rings once. Chat person tells you to call them. Then what's the point of chat? Besides many times they can't provide reqd info, even if you're lucky to contact them.
The worst servise ever of your lifetime..speaking to a dead body..no one cares..all phone connections are useless big time.
Deli
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