New York, United States
38 W 31st St
N/A
+1 6469129045
Big art work great staff clean place wear masks awesome people
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I went with my parents in August 2019, we got one room with mattresses on the floor. I was surprised to see we got a tiny kitchenette complete with refrigerator. The view was nothing special as our window faced the inside of a four-walled gap in the building. The TV did not work unfortunately but who needs TV when you're on vacation? I think that relative to the city, the location is good and it was about a 20 minute walk to get to Times Square. But, as is New York City's wont in the summer, it smelled like sewage just outside the building due to the heat but luckily not inside. Many people would gather by the entrance to smoke together, which I didn't really enjoy as we entered and exited. No issues with staff or anything which I think would matter more. Various places to grab some food as well. Overall did not have any issues with the place, it is not the most luxurious like a DoubleTree or anything but we were outside most of the time so it does not matter to me.
DO NOT BOOK! They have all sorts of sketchy name for this place! On booking.com they are call "The Suite New York" they can also be found under "The Suite at Central NY". Communication was the worst part about this place. they will take your money and never contact you back for a long time. They refuse to accommodate with anything. Response from them are at most two sentences. They don't care about your well being or your time there, they just want your money. Place is in an awful location, lots of constructions. Place and service are not good. WILL NEVER BOOK AGAIN!
This was the second time staying here. My only remark which made me give 4 stars is no wifi internet!!! This is for me a big no no. This should be an amenity like microwave. I missed a very important meeting because of this little detail.
I will not update my note before you respond to our emails!!!!!
Good choice for a family with 1 kid. Nice and calm.
I stayed in the deluxe suite and it was dirty. They charge a 50 cleaning fee however the place was not clean. I had to purchase sheets for the beds because the sheets provided were stained. I packed my own personal towels and I'm glad I did because they too were stained. The pictures on the website are not accurate, they make the room seem a bit larger than what it truly is. The location is the best thing about this place. If they cleaned it thoroughly or put a fresh coat of paint on the walls it wouldn't be that bad of a stay. I would also suggest smaller furniture for the living space/kitchenette/bathroom.
Great location and decent size appartment (for the centre of a big city)
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