New York, United States
489 5th Ave
$
+1 2128670212
N/A
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible entrance
I'm not one to leave reviews unless an experience exceeds expectations. Well, Orvis has proven time and again through their unparalleled customer service to finally warrant a stellar review from me. I have been a customer to the Orvis Manhattan store for a few years and have been outfitted with gear and always received personable friendly service. I would say this also extends to my phone experiences. I've always been met with friendly expert fishing gear advice. But the real extra level is the repair service for broken, damaged, or faulty equipment. I have sent in several things and they have been repaired or replaced quickly and at fair prices that have exceeded my expectations. Orvis has won my business for life not based on one positive experience but a history of exceptional experiences. If there is better customer service out there, I've yet to experience it...
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Excellent service and selection. I brought my Barbour jacket to Orvis to send in for rewaxing. They send in hundreds if not thousands of jackets a year and were able to provide a lot of information about the process. Even though I sent my jacket in around the holidays, it only took 4 weeks to get the jacket back. Thank you!
These guys were very helpful in selling me a new fly reel and line. They were excited to impart their skills and knowledge and I was happy to receive it. One of the two guys as only slightly judgmental of my fly fishing methods which I've only come to expect in the fly culture but for the very most part... I really liked them and was a wealth of knowledge. On top of informing me of the products I purchased... They offered to be a resource for fishing conditions. I could tell really cared about the conservation of the natural habitat surrounding NYC.
These guys are very helpful. Gear for novice, intermediate, or advance fly anglers on second floor. Barbour and Orvis outerwear on first floor.
I am a regular customer of this Retail Stores. The thing that I like is the great quality of products at a very affordable price.
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