New York, United States
666 3rd Ave
N/A
+1 8004311112
Wheelchair-accessible entrance
Wildly unprofessional. The staff doesn’t seem to know what they’re doing and doesn’t know much about travel but the basics .
like
HORRIBLE EXPERIENCE. Took days to get a response from them, and by that time flight prices had already changed and had to be re-evaluated. They had 5 different reps working on different flights which caused tons of confusion for everyone. I would have to call 10 times and email them to get a response to a simple question. They would ask me questions that had already been answered in the same email chain (if they would just scroll down they would see the answer. If I could give ZERO stars I would.
Wasted an hour trying to get the contact email for a hotel from one of their reps. The individual I was dealing with either didn't care to read my messages or was so incompetent that it didn't matter whether she did. I eventually had to circumvent the rep and call the hotel to get the proper information. I give 2 stars only because the rep followed up with the proper information 20 minutes after I had already given up hope for their sake. Honestly felt like I was watch Adam Sandler's answer during the climax of Billy Madison, and certainly felt dumber following the interaction.
Don’t bother. Waste of time and very unprofessional.
Great always.
Deli
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