Newfield, United States
1180 Elmira Rd
N/A
+1 6073587771
Online estimates
Terrible service. They rarely show up to pick up the garbage but always remember to bill. When you call the office they don’t care, always have an excuse as to why they didn’t pick up the garbage. We need a better company to come into the Newfield, NY area to provide consistent service. Getting rid of garbage shouldn’t be this difficult.
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This is what it looks like after casella \provided their service\. After two inquiries. half a day apart, they have the audacity to tell me that the bin was already emptied when I was staring right at the bin the whole day I was at work. There was no notice of the service being late. But apparently now they want to do it tomorrow. Don't bother with this company.
Unfortunately, we were sold to this company when AWS went out of business. We normally get our 2 yard dumpster dumped every Tuesday. This week they never showed up. I called on Wednesday and the woman asked \can it wait until next week?\ I mean, yeah it would be overflowing, but I pay for weekly service. So will you take less of a payment for not performing the service as paid? She said she would call me back that day. Never recieved a phone call. I called again on Thursday, and the woman said I was on the schedule for that day. Never got dumped. Its now Friday and I called again to see what was going on. I requested a credit on my account because they ignored my service. She said she put in the request for a credit on my account and would also see about getting our dumpster dumped and would call me back before lunch time. I doubt it'll happen because they don't ever seem to follow through with the call backs. If they continue to ignore my service, then I guess ill ignore the bills they send me. Edited to add: they never showed up all week to dump the dumpster. Also never received a call back as promised on 3 different occasions by 3 different people. Its now the following Tuesday. Again a no show and we have an overfull dumpster. Called and was promised a call back. Never got a return call. And a credit for last week was never added to the bill. Im refusing to pay the bill until they perform the service they were contracted to do.
We are new to Casella when our service was turned over to them when Alternative Waste went out of business. I paid my 1st bill over the phone with customer service. At that time I set up a recurring payment every 3 months. The very next month I was again charged on my card. The person I talked to was very helpful and pleasant. She stopped my recurring payment as I asked. She credited my account which she said would take 4-5 weeks which is unacceptable. Also showing up on my account was a invoice for 70 for a date in 2018 and for a different service location. I could not see anything about my service location. The only thing they could tell me is someone else must have had the same customer account number in the past. This placed is screwed up. I am now waiting for a call back with a full explanation.
All the times I've been there 25 this year alone. Never once did they have me weighed in and out in a timely manner. Maybe once I was given an apology for the wait. This last time I was there I waited on the scale for about 10 minutes and even longer on my out weight. Not satisfied what's so ever.
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