Newington, United States
152 Rockwell Rd
N/A
+1 8606650036
Working with Carolyn has been amazing. She truly cares and listens to her customers. It was a positive experience and I would recommend them and their service.
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This company is a joke. Obvious issues with personnel quality and reliability. Didn’t take long to see. Pool closing was abandoned by them after they made a mess of our property and tried to keep selling us a bigger cover. Accept the cover we had was what had been used on the pool several years and fits fine. Rather than taking the time to cover it right they had every excuse in the world and wanted to “work with me” on a new cover. Told me I was on my own after they failed to come back the next day after repeated calls. No care whatsoever for property or customer experience. Avoid this company all together.
Called them due to a leak in our in ground pool since the previous owners used them to install it. Initially the owner(Carolyn) was very nice and thorough explaining the steps they will take to fix it. However, once work began, the workers demanded that we pay in cash and never once was a contract spoken about. I asked Carolyn specifically how long the entire process would take and she told me a few days. However the workers came whenever they felt like it over the course of 2 weeks without any notice. They Were extremely rude each time and made a complete mess of my property. Such as mixing cement in my grass(Which was ruined), laying uneven cement with their own footprints it in, and forgot to install some of the basic edging they dug up. When I called to complain, I was given the run around by Carolyn despite me sending pictures of the unacceptable work. She promised me she would send her crew back to fix, however the company started screening my calls and never returned to finish the project. I am writing this to the next person who thinks about using these company, stay away. They are crooks. Avoid Carolyn and her \family friendly operated business\.
They were great at first, Then when I called again to have them close my pool that year they didn't come, the next year I had another appointment, I always give someone second chance, Again they never showed up I called and was told they will call the repair guy to see what time he would be there and would call me back to let me know where he was and when he would arrive and I waited and waited so I called back and they had an answering machine pick up to say they were closed and I never got a call back, When they replaced all the pipes on my pool the first time they came they had to break up concrete now it has settled and is sinking I never called about that but did ask to have some safety cover clips in the concrete replaced and was told that is too expensive BUT 2 of them were missing when they put the concrete back and they never replaced them...I am now using a new pool company and would not at all recommend anyone ever use them Nancy
Terrible service. Show up when they want to. Should have caught on the first month we used them to clean and treat our pool. Opened the first weekend of May and spoke to Carolyn and set up weekly cleaning and treatment. Didn’t see them again until I called them twice the week before Memorial Day weekend to get them to come back to clean and test levels. Carolyn told me they didn’t come because they were too busy opening up other pools. Even though she told me someone would be here weekly. They didn’t show up until Saturday of Memorial Day weekend. Same thing happened at the end of the season. They all the sudden stopped coming August 20th. I called September 18th to see if they were ever coming back. She said they were very busy closing pools and would try to have someone out in the next few days. I told her I would like someone to come that day or the latest tomorrow since the weather was beautiful. Someone came out the next day, and only tested the levels and treated the pool but did not clean it. Come the first week of October, I had to call them again on a Tuesday to see if anyone will come clean and treat the pool and Carolyn said someone would be here in the next couple days. Friday comes and nobody has been here. I call and Carolyn said someone would be here that day or the next. Shocker.... nobody came. Cancelling their spotty service and giving my money to a company that will show up.
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