Newnan, United States
3285 GA-34
N/A
+1 7707556427
Professionalism in regard to customer service over the phone should be greatly worked on. I experienced a sales associate who was very rude, shouting, and a terrible attitude. We had a great experience otherwise. Especially with the delivery of our spa. The manager also displayed a lack of customer caring and showed more interest in defending the associate rather than apologizing for the terrible experience. The delivery team and I discussed that a suggestion for the sales team would be helpful after our hot tub was delivered and our patio had a slight slope which stopped them from being able to complete the installation. They suggested we build a level deck and they may be able to come out again to help once it was level. We did this and I called the store to see if the delivery guys would be able to come by at some point and also give the sales team our suggestion to maybe have someone come out to see the location of the hot tub in future sales so make suggestions to the customer if something needed to be changed or fixed. This was a very casual and nice conversation. This is where the sales associate began defensively yelling over the phone about my suggestion and their manpower. I am very disappointed in their customer Interaction and hope they can do better in the future.
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Paid 39,000 for low quality work and bad attitudes. My loan was 39,000 and Brown's was supposed to return the difference at the end but they never did. I have ridges in the concrete under my liner which is damaging the liner, cracks in the concrete decking around the stairs, mud clods right under the surface of the concrete. They don't care and ignore me. The building process was horrible. Employees were rude and did not listen to what I wanted. They say they have a warranty but when it came time, I was told they can't warranty if I'm not buying my chemicals from them. There are more things I could tell you about but I don't want to write a book. Horrible!
We used Browns to install a custom in ground pool. Very good quality and well built pool. Looking forward to enjoying the pool this summer. Thanks to David and Brown's pools for making our backyard dream come true!
I bought a Bullfrog spa from Browns in December 2019. The spa had several issues including the wifi not connecting, the safety clips that hold the cover closed, so small children can’t fall in we’re broken ( my grandson was found leaning over the open, unattended spa)! And one seat has no flow out of the jets. It took many, many emails and calls to get Browns to even respond! Finally after months they sent out a tech and he figured out the Wi-Fi. I finally emailed the owner of the company directly and I soon had several people calling me saying they were so sorry. Yet nothing was actually done to fix the spa! Now just 13 months later I have two control switches broken, one light inoperable, two original cover hold down clips broken, the waterfall hold down clip broken, the front control panel is delaminating, I bought a nearly 13,000 spa from Browns and have had nothing but frustration from them! Don’t expect any warranty items to be fixed, not to mention even having everything working on initial setup. Mark spainier Peachtree city GA
Pool installation was flawless. Staff are absolutely amazing, water testing available, wonderful people to do business with!
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