Newport News, United States
5200 W Mercury Blvd #100
$$
+17577078064
N/A
I have always used Sears service for my repairs and was very pleased but this is the last time. I was told by a Sears representative that the 109.00 diagnostic fee would be included in the labor charge. It was not. They sent a third party repair company (A&E Factory Services) and instead of including the 109 in their labor charge, they added it to their labor charge. All I needed was to have my freezer drain line unclogged. No parts necessary. The entire bill was for labor. This is the second time I had Sears do this service. The first time they subtracted the diagnostic fee from the labor charge but this time they added it. I was totally mislead by Sears and wound up paying 3 times for the repair.
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EXTREMELY DISAPPOINTED!!! I have never employed a company to fix something that has diagnosed the problem incorrectly and then sent 2 female technicians out to my home that completely didn’t know what they were doing!!! The first one didn’t even put the dryer back together correctly and the second said sorry this part didn’t fix the problem. Call someone else to diagnose it!! Keep in mind it took a month for them to get the part in and get back out here!! Terrible service and even worse customer service! DONT USE THEM!! Go local
This is the second time someone has come out this year an I have another service call coming out on the 17th of July. This system was bought in 2016 a Kenmore and it has been a problem ever since. The first call was a periodic check up system was starting to act up he checked it said your good.Not so it doesn't keep up thermostat set on 70 an it's 80 degrees inside called my electric bill has doubled for the month of June it just keeps on running. This weekend the house was so freaking hot inside we decided not to cook an go out to eat because of the inside temperature.
The repairman did a good job. But Sears tried to change my appointment date without calling me and that was bad. I was not going to be home on the date they wanted to change me to. Thank goodness I got the appointment changed back to the original date and time.
I contacted Sears to schedule a repair. They gave me a date and time window (12-5). On the day of my appointment I did not hear anything from Sears or its technician. Frantically, I went directly home after work fearing I had missed their call. I called them and was informed the technicoan was delayed but would be at my home between (5-7) but the technician would be contacting me back shortly. Shortly became never... I was at work the following day and received a notification of an appointment scheduled a day later. I thought this was odd because neither my husband nor I rescheduled, ESPECIALLY after they were a \NO SHOW\. Buyer be aware of Sears, lousy customer service...this has never happened where a technician just don't show up or call.
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