Hasbrouck Heights, United States
45 NJ-17
N/A
+18889181155
I have 2014 Nissan Rouge with 37000 miles on it. There is a problem with the exhaust shield and the keys. I was told it will not be covered under warranty because it is over 36000 miles, which I was okay with. I dropped off my car on Friday afternoon so they can take a look at it first thing Saturday morning. I also asked them to call me with an estimate before anything gets fixed, and they told me that they would do that. So on Saturday I waited until 3:30 PM to call them because nobody bothered contacting me. I was on the phone with some lady and she said the car is fixed so I can come and pick it up. I said “Someone was supposed to call me before anything gets done on the car.” her response was “The manager will call you.” So I waited another 30 minutes and nobody called me. I decided to take a ride to the dealer. When I got there apparently my car was not even looked at. Nothing was fixed and their excuse was that the gentleman who we spoke to Friday was not in today so they did not even do anything to the car. They were also going to keep the car until Monday without calling and letting us know. Thank god I called, as we need our car for Monday. I would not recommend this dealership to anyone.
like
Good customer service and excellent customer service in the parts department
They took my whole rental deposit and reported the car stolen while still pulling all the money for it out of my account. Had the car towed from my job so there goes my whole deposit they have very poor customer service claimed they called and never did !
Very very poor customer service, they'll make you wait for hours and even lie to you. Don't recommend this dealer to anyone.
Great service!
Very bad
Quite helpful and friendly staff
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