Fort Collins, United States
5205 S College Ave UNIT B
N/A
Best customer service experience I've had in long time! If you need printer ink, Steve's your guy. NOCO Ink & Toner is the best.
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Don’t listen to the haters. Steve goes above and beyond to address your issues and he knows his stuff. Done business with them for years and couldn’t be happier. Shop local and support small business!
Steve just delivered ink to me in Laporte! Thank you so much for going above and beyond!
I purchased cartridges probably a month ago so I would have on hand when they ran out. I've supported this store in FC before they moved. I am very disappointed that I was given 2 cartridges that don't fit my model, and now on a weekend I'm stuck and not able to print. I'll go back to return them, and I'm sure Steve will make it right, but sure is a major inconvenience. No one can plan when the ink runs out, and you expect they will give the right ones. I'll have to buy new ones and pay a lot more at an office store today. This isn't the first time this has happened unfortunately. Please be more careful to provide the right ones, I want to support local if I can! UPDATE: Steve was quick to call me and get me the right ink after reading my reviews. He gave me his cell phone number so in the event I'm stuck after biz hours in the future I can contact him. He even threw in another cartridge I needed for my trouble. Thanks for making this right and having good customer service!
Normally I have great experiences with the staff here. Today I encountered who I believe was the owner himself, and it was awful. I bought three cartridges, two of which I normally only pay 5.99 each for. The other cartridge I expected to be higher because it was an xl size. When I questioned the cost of the second small cartridge, I found out I was being charged 9.99 plus tax. Online and with shipping it is only 7.99 to get delivered to my home. When I stated that the cost was higher than normal, I was lectured about normal retail cost. I did stop the man short in the unnecessary lecture, I know the retail costs. To charge double for the same cartridge is ridiculous. To lecture a customer and not explain why the same cartridge would be twice as much is also ludicrous. Not to mention the shop always looks one box away from an episode of 'hoarders.' I prefer supporting local businesses but I won't ever shop this store again, it will be online all the way. Hell , I'd prefer paying full retail if it means nicer customer service.
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