Seattle, United States
4135 Stone Way N
N/A
+1 2065472200
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I got a CPAP machine from Norco and the initial setup was fine. After that I have had so much trouble getting ahold of anyone. I have some questions about my bill and have been on hold for 30 minutes multiple times. I can not explain how frustrating it is to try to coordinate with my insurance and Norco while being on hold for that length of time. Go somewhere else if you need reasonable customer service. They don't seem to care as long as they get your money.
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Recently had to switch DMEs when switching insurance. Everyone I spoke to at Norco was very nice and very disorganized. After almost 4 weeks and calling in multiple times, I still never received my initial CPAP supplies. The current person I spoke with always said something was missing in the notes from the previous conversation. When I asked at the end if I had any next steps, I was told I'm good to go. (With the exception of a referral form that wasn't mentioned until late in the process.) At the end of it all, I was fortunate to have had nothing ship. Cut my losses and got setup elsewhere pretty quickly. EDIT: Worth mentioning - I was contacted by the office manager after posting my review. They took ownership of the issue and were focused on improving customer service. (Seems like mostly solvable clerical issues led to my difficulty in getting set up.) It was a good conversation that shows they're a quality place.
I've had a great experience at Norco for CPAP. My sleep doctor referred me there after frustrating experiences with larger DME companies. Emily at the front desk is knowlegeable and super helpful. She took the time to reset/wipe data off my old machine and check it out so I could pass it along to someone else. Highly recommend.
For years I've had great customer service from Norco. But now, it seems that they are all on vacation. I've been waiting for months for my resupply items, and have yet to receive it, just a generic email saying someone will contact me. And now after a dozen or so emails, I get nothing. I'm now having to buy my supplies online, paying for it myself. My suggestion to anyone wanting to buy from this place, RUN!!!! Find another supplier!!
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