Norcross, United States
5343 Granery Cir
N/A
+1 7702480010
Wheelchair-accessible car park
Receptionist is very rude ,disrespectful and if you challenge them she delays you or put you in hold for hours also she had hung of the phone on me, My home warranty company dispatched them to fix my dryer. They diagnosed online and ordered the part. It took too long and I had to leave for vacation so I called them and gave my roommate number to schedule appointment with him. In vacation she called and said you missed your appointment. They even didn’t call me or my roommate for appointment and came to my house before scheduling appointment. I don’t know why AMERICAN HOME SHIELD working with this awful company. Amtec is unprofessional with bad attitude and awful customer service!!!
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The installer did a great job. He saved the day!
We had no choice but to use this company as our home owners warranty contracted solely alone with them. We had our dryer go out and called our home owners warranty back in August 2020. It took a week before someone could come out and look at it. The part was ordered August 16th. It is Sept 15th and we still do not have a fixed dryer. My account, and many phone calls later, shows the part being delivered to Amtech on September 3rd. Amtech, as of this review, still claim they do not have the part. Their customer service is the worse I have experienced with any business, and that's if you ever gets beyond the initial person answering the phone. Our homeowners warranty is now submitting a replace unit claim. I really don't want to replace my dryer, but that might be the only option.
Vlad was great and came on time. He fixed our washer that stopped working after 5 years. He replaced the part and after that it worked like new. It didn't take him long to figure out what was wrong, he was very friendly, worked fast and provided great service. Thanks for this amazing experience and customer service.
I was assigned from HSA home warranty. I am over 60 days with no dishwasher because 1. Misdiagnosed dishwasher on first visit 2. Came to install part and they realized technician ordered wrong part 3. Installed part and dishwasher still not working 4. Came back and determined dishwasher needs another part. I call daily for updates. Last part was ordered two weeks from my apt. They blamed HSA. Called HSA and they blamed Amtec. Over 60 days and my dishwasher still does not work. Do not use this company.
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