North Englewood, United States
6132 Perry St
N/A
+1 3013864184
I am not sure how many people they have on staff, but the customer service for this company is horrible. I have a whirpool appliance and when I was scheduled for a repair, they initially only could send someone 3 weeks after my call. This is unacceptable seeing that they are fixing major appliances that people use on a daily basis. When the tech came out the first time, he repaired on part on my refrigerator and left, not explaining anything. A month later, the same issue is happening. The tech did not take the time to thoroughly look at my refrigerator the first time to see what was wrong. I am shocked that a major appliance company would be using the subpar company as their major repair company because they are not helpful at all!
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Our new house came with a Jenn-Air commercial quality stove that needed repair. The Jenn-Air service line scheduled us with MC Appliance Repair after our usual appliance service couldn’t resolve the issue. Mike came out, easily diagnosed the problem, then ordered and installed the replacement parts ahead of schedule. Even through two delays (due to flash flooding and a defective part - neither their fault) they were professional, friendly, and communicative. Would recommend them and plan to use them again.
I pay for good service, for professionalism, and actual know how all of which MC Appliance Repairs has none of. After having to wait 16 days for our appointment for a broken oven, the “supervisor” Micheal arrives at 2pm checks the circuit breaker and begins to leave. He said he “may” need to order a part to repair it, while repeatedly telling me to call Whirlpool because that’s who I have the warranty through. This is a brand new purchased in 2020 whirlpool stove. He had no idea what he was doing, no idea how to communicate, and no idea what to tell me as it pertains to my stove. I asked if he could physically buy the part to see if that was the problem because it had already been over two weeks since we’ve been able to use the stove and you’re saying the part that “may” fix it will take 7 days to get to you. I have absolutely no desire to ever deal with this company again. I am going to do what he repeatedly told me to do, call whirlpool and urge them that they need to end their contract with MC appliance repair or afford me an entirely new stove because that company is not entering my home again.
This company is awful – they lied multiple times and did not repair the microwave and cooktop. Also, the technician threw the parts that cover the edges of my dishwasher. When the technician came the third time, he said they ordered the wrong parts for my cooktop after waiting for a couple of months. He promised to call me back the next day, but he never did. People in their office are unprofessional and lied to me every time I spoke with them. They are scamers and avoid doing business with this company.
I set up an appointment through whirlpool for today and waited all day and no one came. I called whirlpool and whirlpool called them . They said that they didn't have me in their system. I called MC Appliances to onky find out that they wanted to reschedule my appointment until December 4th and needed my credit card info. However when my appointment was made with whirlpool they didn't need such information. After reading the many bad reviews I am shocked that Whirlpool would even bothered with them.
Deli
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