North Wales, United States
1419 Horsham Rd
N/A
+12674608100
I have a dear friend who's mother in law is at Kyffin Grove. She has been a resident there for over 5 years. Until recently her father was also a resident but has since passed. She raves about the care, kindness, supportive staff and loving environment.
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The staff is friendly and helpful, the community is always providing fun activities and the residents are welcoming to new members of the \family\ -and the best part is that the food is over the top great!
I'm leaving this review because of them losing MJ the Nurse. I'm hiding my name because my mom is in the facility and scare that they will harm her. The ED never explain to myself why MJ left. My feeling is that she wasn't being heard and her efforts wasn't notice. When you lose an important position stuff starts falling apart. Management is very lazy and besides Patrick. Only reason why I say this is because the other office managers eat lunch every day for hours and when there is a real issues. They rather eat then solve issues. I stop in with my issues and they are at lunch. One day I waited for hours and still no answer. I don't understand it. Why does ownership allow these things to happen. Thanks
My mother was there for almost 4 1/2 years. The first 3 years were fine when it was the Solana, but when they changed ownership and it became Kyffin Grove, care slowly declined. My mother's room was very dirty, activities stopped, they stopped taking 2nd floor residents out for monthly lunches, very high staff turnover, her personal hygiene declined because she did not receive the help she needed on a daily basis. It is appalling when you are paying almost 6,000 per month to receive inadequate care for someone with dementia.
I am an Analyst at Sage Senior Living, and when we took over Solana Horsham in September, one of our main goals was to come in and bring our own unique brand of senior living to the residents, employees, and families of residents. At Sage, we don't call our buildings \facilities\ and our residents are not \patients\ or \units\. Even as a numbers guy, I know that we are taking care of people, which is hugely important to me and the team at Kyffin Grove. At Sage, we want to be the best home for each resident every day, which means not only taking care of the people inside our communities but the employees also. It saddens me to see two negative reviews of Solana Horsham here, but it gives me hope that as a Sage community we can do amazing things for both the residents and employees. Working with the team at Kyffin Grove over the last several months has been fantastic, they are truly great people. I am looking forward for many more years with their team, they are a wonderful addition to our Sage family!
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