Northbrook, United States
1348 Shermer Rd
N/A
+1 8478491892
Kerbside pickupNo-contact deliveryDeliveryIn-store pick-upIn-store shoppingTakeawayDine-inSame-day delivery
Gender-neutral toiletsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
Nice little coffee, pastries and chocolates shop in downtown Northbrook. They use Illiys coffee which is not bad. Prices are a bit on the high side, not unreasonable given the location and clientele. Customer service was meh, not sure if the girl behind the counter was just having a bad day. Had an almond Croissant, which was pretty good, not too sweet or over almonds, just right.
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On 01/13, I placed an order for two sandwiches; the sandwiches should include egg as ordered. When I arrived home (20) mins away from the location, there was no egg. I called the store to explain the situation, and the person that answered the phone offered to remake the sandwiches. I say no because I would not drive 40 minutes again (20 back and forth) to pick up another sandwich. She then offers to add a note for me to pick up the sandwiches next time at no charge. A week later, I call to place the order for the eplacement\ sandwiches and 2 drinks. When I get to the store to pick up the items, to my surprise, the store manager told me that she will charge for the sandwiches but not for the eggs. At the start, I thought that it was a joke... This is not how you make up for a previous bad customer service experience. She then told me that the last order was correct multiple times... while I was telling her that no, that the previous was not correct, the order was wrong because the sandwiches I ordered had egg and the ones I was handled did not. She then repeated that because the eggs were the only thing missed, she gave me the eggs for free this time... In this entire conversation, she was rude, unapologetic, and not understanding at all.
The mocha Java had the made-on-the-spot hot cocoa I had heard about from a friend AND espresso - a wonderful combination. The traditional savory crepe reminded me of the Greek crepes at this tiny shop in London. I really appreciated the flavors!
Its been over a year and honestly I day dream about this place. Coffee was absolutely amazing. The macaroons were to die for. Make the trip if you haven't yet. They are the bomb
Great coffee and friendly service. Pastries and other items look great!!
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