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Toyota on Edens

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Northbrook, United States

toyotaonedens.com
Toyota dealer· Auto repair shop· Car finance and loan company· Car repair and maintenance· Car service· Truck dealer· Car dealer· Car leasing service· Car repair and maintenance service· Chauffeur service· Motor vehicle dealer· Used car dealer

Toyota on Edens Reviews | Rating 3.6 out of 5 stars (5 reviews)

Toyota on Edens is located in Northbrook, United States on 1530 Frontage Rd. Toyota on Edens is rated 3.6 out of 5 in the category toyota dealer in United States.

Address

1530 Frontage Rd

Phone

+1 8472720808

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible entrance

Offerings

Car washOil changeRepair services

Open hours

...
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B

Baer Fisher

I dropped off my Toyota Highlander for service this evening, and I had a pleasant experience. Michael was my service provider, and he was fantastic—he was welcoming, incredibly professional, and clearly explained all the steps that were taken to service my SUV. I was also in and out in 30 minutes—pretty impressive for a thorough check-up. Many thanks to Michael and his service team for their professionalism, speedy service, and attention to detail this evening!

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Pavel Kto

I had a terrible experience with their Toyota Service Department. I brought my Toyota Corolla for an airbag change. A soon as I got my car back I found out that some of the dashboard's parts were misaligned and improperly installed. Also I found out that one of the ventilation outlet was broken. It was obvious that during disassembling- assembling process the lame technician broke it. I immediately brought attention to the manager. So the first problem was corrected- the dashboard was reinstalled properly. But for the broken ventilation outlet I had to spent additional days and time waiting when the spare part will be ordered and broken part would be fixed. My advise: Try to stay away from their service department because you never know what kind of technician would serve your car. It's like hit or miss. In my case I have got a very bad, inexperienced tech who did this mess. Imagine if this tech would try to fix something more important in your car like brake system etc. It may put your life in danger.

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Mary Yalda

Please stay away from the service department! I recently purchased a vehicle (Sales team Javier and Alex were wonderful!) from here and had to take it in due to a light being out and to get other things taken care of. I was told to bring it in after work at 5 pm and so I did. I wasn't aware that the service area closed at 6:30. It was 7 pm and no one came to tell me what's happening to my car. I got up and noticed no one was in the service area. I had to walk up to sales and thankfully there were still people there who told me service closed at 6:30. I was left in the waiting area while the only advisor there left to go home. How could anyone leave a new customer waiting and go home for the night? Please stay away.

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Olivia Rowe

The service here was fine. I was in and out quickly. However, I was made extremely uncomfortable by the lack of mask-wearing at this establishment. The main person I dealt with had his mask completely under his chin the entire time, covering nothing as he talked to me and walked around the facility, and another employee I talked to did not cover his nose with his mask. The waiting room was small and the 4 chairs available were bunched together. There was a customer in the waiting room with me who did not have his mask on, and I understand he is not an employee, but I should not have had to wait in a small room with someone unmasked for 45 minutes. Someone should have made sure that didn't happen. I felt unsafe. The part that made me the most uncomfortable was that the person who pulled my car around when they were done drove in my car with his mask under his chin. He was sitting in my car without a mask on! And then I had to drive home! I left my mask on and rolled down my windows on my way home. I never leave negative reviews, but I don't think anyone should have to feel unsafe or be potentially exposed to a virus just because they need to get their car fixed.

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Jorge Reyes

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