Novi, United States
26159 Novi Rd
N/A
+12484682400
Can't be more happy with the quality of these two pieces! The team at Allstate worked diligently to make sure all my needs were met and made suggestions that I didn't think of which resulted in a better experience for me. Despite it being in Covid times the pieces came in a standard time frame which is rare. I will be back for more furniture pieces soon!
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A few days ago we received delivery of our new hot tub. So far we’ve had a great experience! Kris Blunk was our salesperson at the Novi store. She helped us select the perfect tub for our family. We were pleasantly surprised to receive our tub about two weeks earlier than the expected delivery date. Since the delivery of our tub we have had several questions with regards to the basic setup. Kris continues to be there for us to answer all of our questions and goes out of her way to be helpful! Allstate is a class operation and I highly recommend them.
We purchases a new hot tub through Allstate recently, to start the tub arrived 2 months late, I get that things happen due to COVID this is not the reason for the 2 stars. Next I was promised by the manger that the tub is very well insulated and that our heating bill would not jump too high, On average 25 a month in the winter as long as we limit the time with the cover off. Our bill has increased by roughly 70- 80 a month from the tub, we use it on average 3-4 times a week for 20 to 40 minutes at a time, personally i feel this is excessive and probably well known by them. After we received our tub I went in for the water inspection, I was told I would be getting the first YEAR chemicals covered, another lie, after 3 months of having the tub I need more chemicals. On top of lying about the amount of chemicals I would get they offered almost no help with how to apply or when to apply the chemicals, the woman behind the counter was visibly annoyed because I asked her questions about when to add chemicals and questions about cleaning the tub, She said to google it! My opinion, buy a Hot springs, work with another company. the service I was given at the store was very discouraging and left me with major buyers remorse. The tub is nice, the lies and in store service is the reason for the 2 stars, I wish I would have purchased the Hot Springs spa.
Extremely helpful and offered 2 acquire anything they didn't carry in the store for me
In the summer of 2015, we purchased a pool, hot tub, grill, patio furniture, and fire table. We were a little intimidated by the prospect of pool and hot tub maintenance. Allstate helped us.......and continues to help us. Great customer support, timely service, friendly faces, and good advice. Highly recommend.
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