Emeryville, United States
1155 Park Ave
N/A
+1 8889968436
Con artist! Do not order from them! I placed an order on 4/6/20 for a drum of sanitizer which gave me an ETA of 4/10. It is now 4/20/20 and I cannot get any response on email or on the phone and still no drum. They were happy to charge my credit card which I will be disputing.
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I ordered two 5 gallon drums and received 2 boxes of 4 one gallon containers. Seems to me I’m two gallons short, besides the fact I didn’t get the correct order. I will say they did ship within the week of ordering, which I was happy about. The other thing to me is this sanitizer doesn’t have a fresh smell.
I have no idea how this company is going to stay in business. I placed an order and was told that it would be delivered on a date, one week later I still can not get a customer service rep to give me a tracking number or let me know where my shipment is. They don't answer their phones, emails or facebook messages . I have reached out to them everyday for a week. Other people on facebook have the exact same issues. Frustrating trying to run a business with suppliers like this.I would give them zero stars right now if I could. And by the way, I have never left a bad review for a company before.
I have been a NuGenTec customer for several years now. NuGenTec's Super Green glass cleaner is the only product that I can safely use and recommend for cleaning any glass without scratches or deterioration, especially computer screens. Recently they announced another great product that I can refer to my clients. NuRinse is the only actual hand sanitizer for my clients and me. I love the fact the I can choose from three flavors and tailor the product for my clients. Since most of my clients are medical offices, 80 % alcohol, and medical-grade set the tone as the best quality on the market. Once you use NuGenTec's products, you will agree with me and become a customer for life.
Don't mean to kick this company while they're down, as it's understandable that demand for hand sanitizer is high, and they're having trouble with their supply chain due to COVID-19 demand. They explained this up front with the order. However, the unfulfilled timelines they gave were disappointing. First it was \36 hours for processing and lead time 4-7 days\. This didn't happen, and when we followed up two weeks later, we were told \yours will ship by weeks end.\ By weeks end the order still had not shipped.
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