Tualatin, United States
11975 SW Herman Rd
N/A
+1 5035821955
Wheelchair-accessible entrance
i love my new chair!! Ari and Justin are my heros. There were a few service failures early on in my interaction w this company but they pulled through. and made up for it with the consideration and follow through that made all the difference. I am very happy with the service and quality. My PT highly recommended Justinaw the best she has ever seen and now I know why. He ordered everything to address my pain. My chair is so comfortable!!! It is perfect in every way.
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Not the same people who come out to get you your chair, they seemed to care about service. Just try and get service after it arrives. They don't know what they are doing because they get their sales thru referrals and make huge profits thru insurance, so they don't have to try.
Had to deal with the one in Bellingham. Yes they don’t make what you need/want, they brought you a piece of junk that didn’t fit and unsafe! They also used a no clue deliver guy who stayed in the house for three hours to make sure he wore the elderly patient out. His mask was off twice and talked right next to the elderly and whole family without face cover. Letting them into the house was a FATAL mistake. Later on the communication was absurd and disturbing. Best con artist!
One of my patients has been without the use of her power chair for months. NuMotion was supposed to come out and fix it twice. They cancelled both appointments and we never heard from them again. We leave message after message with no response. Criminal.
Well they came and worked on my wheelchair Made the brakes so tight that the tire wont roll because they rub against the break assembly waited 3 weeks far an appointment to have it fixed got a call that they got move the appointment for a week later now they tell me oh we canceled today's appointment cause we though someone had already taken care of it when I told Anna i have been without my chair for 3weeks now and have been stuck in my house without a way to even move around my house and all she could do is chuckle and say well we'll come out tomorrow.. How can you claim to be so compassionate and all about the people when you dont even care about people just the god damn money
Horrible customer service! Do not recommend using numotion.
Bad customer service. They need more people to answer their service phone. Left a message no call back. Service Tech showed up and they did not even call to tell us they were coming after waiting 3 weeks. We were not even home. Called again and waited on hold 30 min and it hung up on me. Called again and left a message still did not call back. LAME TERRIBLE COMMUNICATION skills. They need manager training. Wheelchair we received 5 yrs ago all bolts fell out. Randomly. Sent picture of parts when a switch went out and when they showed up wrong parts. Once again had to wait. I could go on and on. The part that sucks is there is no one else in this area that sells this chair so basically we are screwed!
Absolutely awful, dropped several appointments and didnt show up.
Deli
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